Customer Service Representative Apprentice - Congleton, United Kingdom - Realise

Realise

Verified Company

Congleton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pulse Fitness have an exciting opportunity to join their sales team as a Customer Service Apprentice, covering all aspects of the sales process, answering queries and administering the tender process.

A great way to get started in a sales career Free parking onsite and an onsite gym.
Pulse Fitness is part of Pulse Group - A global leader in cutting-edge leisure solutions.

Based in Congleton, this role is a fantastic opportunity to gain valuable insight into the workings of a successful sales function whilst completing your Customer Service Level 2 Apprenticeship Programme.

Main Duties & Responsibilities

To communicate with all sales staff clearly and professionally
To assist in the development of the tender process and documentation preparation
Submit responses and allocate tenders to the relevant Regional Sales Managers
To distribute tender/pretender documents to relevant internal and external sales staff
To work closely with the Commercial Sales Director, National Sales Manager and Regional Sales Managers to produce a proposed scheme with layouts and approximate costings for each customers project / requirement
To produce sales quotations and process confirmed orders for customers quickly and efficiently on CRM/Sage
To liaise with all departments to ensure full communication throughout the sales process/tender process
Ensure all aspects of CRM are adhered to within the sales department if given the information and asked to
Effectively support the external sales team in all aspects of their roles to ensure we maximise sales
To liaise with the Regional Sales Managers to produce accurate quotations within a 24hr time frame
To process confirmed orders immediately to ensure we meet equipment lead times upon all relevant information being provided by Sales Directors/Regional Sales Managers
To provide the Sales Directors, Regional Sales Managers, and administration team with all aspects of tender support
To ensure all drawings from the Drawing Department are produced within a timely manner for submission
To prioritise workload and ensure all deadlines are met
To perform reception duties as and when required to help cover annual leave

Miscellaneous

To attend meetings and training as advised
To present a responsible and professional company image
To present a responsible and professional attitude at all times
To work flexibly across all disciplines
To participate in further training when appropriate

Training Provided

Your full role and responsibilities will be set out by your employer.

Pulse Fitness will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Knowledge, Skills and Behaviours
Level 2 Customer Service Practitioner
Level 2 Functional Skills in maths and English (if required)

This will be delivered through Pulse Fitness's dedicated training provider, Realise.

Realise is an established training provider that's enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

Personal Qualities

Punctual
Hardworking
Interest in fitness

Entry Requirements and Qualifications
Maths and English at a Grade 3 or above desired
Other Information
Must be able to reliably commute to our head office
Reference
225613
Wages
5.28 per hour
Hours
39.00 p/w
Location
Congleton
Posted

3/17/2023 4:49:00 PM

Status
New Vacancy
Sector
Sales
Employer
Realise