Travel Consultant - Glasgow, United Kingdom - Bye by Car Ltd

Description

• Deliver the best service to customers, helping to promote the brand and ensure future/referral bookings
• Answer any questions and concerns from customers.
• Reply to customer enquiries using the internet and telephone about our tours in the UK and Ireland.
• Provide information on the UK and Ireland as travel destinations.
• Help ensure that the travel plan meets customer needs.
• Manage customer expectations by providing accurate information on travel issues.
• Prepare travel packages by assembling itineraries, maps, tickets, related documents, insurance options, etc.
• Administrative duties.
• Work towards product sales, service and productivity target.
• Identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.
• Take ownership and successfully resolve customer complaints.

• Knowledge and personal travel experience of the UK and Ireland.
• Excellent attention to detail.
• Customer focused approach.
• Professional and enthusiastic with a positive attitude.
• Experience using Mac interface.
• Excellent level of written and spoken SPANISH.
• Strong communication and sales skills.
• Excellent knowledge of the Internet, Excel and Word.

• Casual dress
• Flexitime

• Monday to Friday
• No weekends

• Performance bonus

• Glasgow: reliably commute or plan to relocate before starting work (required)

• Sales: 1 year (preferred)

• Spanish (required)
• English (required)

• United Kingdom (required)