Administration Officer - Chorley, United Kingdom - Qualitymark Protection

Qualitymark Protection

Verified Company

Chorley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Company description
Qualitymark Protection have been actively safeguarding consumer investments in home improvements since 1996.

In this time, we've helped the home improvement industry raise installation standards, strengthened our vetting & accreditation procedures and provided consumers with quality financial protection for their home improvements.

We pride ourselves in providing exceptional customer service along with the peace of mind protection that consumers desire. We specialise in the supply of deposit protection insurance and insurance backed guarantees for the home improvement industry.

Job description

To support our continued growth, Qualitymark Protection is recruiting for a talented
Administration Officer to provide a professional and effective administrative support function to the company.

We are looking for an experienced
Administration Officer who can successfully and effectively handle customer support and business administration tasks.

The successful applicant would be a bright and energetic individual with a keen eye for detail and a passion for seeing things through from start to finish.

Successful applicants must be able to interact with homeowners, installers and our management team. We actively encourage personal development within a vibrant and professional office working environment.

Role Responsibilities

To be responsible for ensuring adherence to company policies and procedures in carrying out the Administration Officer's duties.
To work effectively with the Business Support Manager.
To develop and maintain positive and effective working relationships with other colleagues, customers, visitors and other individuals visiting or working in the business.
To be responsible for adhering to and maintaining the principles of the FCA Treating Customers Fairly guidance in all areas of your work.
To undertake proactive contact with installers and consumers to maintain a positive flow of information which effectively supports the timely management of our business processes.
To ensure that information regarding our installers is promptly updated and accurately maintained on the appropriate information systems.
To effectively administer the incoming and outgoing post for the organisation.
Handling client queries and ensuring tasks are worked within specified timeframes.
Provide administrative support to the company.
To represent the company as an honest, knowledgeable and conscientious ambassador.
To be responsible for meeting targets set, reporting as required.
To help the business ensure and achieve the objectives of the HR and Health and Safety Policies.
To undertake any other duties in order to meet personal, team and company objectives, following consultation.

Skills, Qualifications and experience required