Head of Customer Experience - London ECA HD
1 month ago
Job summary
We are seeking an exceptional Head of Customer Experience to lead the end-to-end delivery of our Customer Experience strategy across the Elizabeth line.This is a senior leadership role with responsibility for shaping how customers experience our service every day — from information and accessibility to community engagement and service transformation.
You will lead a large, multidisciplinary team and play a pivotal role in delivering our mission of "excellence every time".
Job description
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