Client Services Coordinator - Manchester, United Kingdom - BHID

BHID
BHID
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Neville Johnson, part of the BHID Group, is the UK's leading provider of bespoke British fitted furniture and staircases, and have established an exceptional reputation, where attention to detail and craftsmanship are second to none.


We are seeking to recruit a Client Service Coordinator to support our busy Client Services department in providing a first class service to all clients and support them through their experience.

The role provides a communication link between our high end discerning clients, sales, field and operational staff.


Responsibilities include:


  • Liaising with clients and staff over issues raised pre and post installation;
  • Provide prompt, courteous service to all clients;
  • Update call logging;
  • Keep office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur;
  • Assume ownership of all projects and ensure correct processing of orders in accordance with departmental systems;
  • Adhere to the departmental procedures as advised.

Key Requirements:


  • Excellent verbal and written communication skills;
  • Confident telephone manner;
  • Accuracy and attention to detail;
  • Ability to prioritise;
  • I.T. literate;
  • An organised approach;
  • Experience in the furniture industry would be advantageous but not essential.
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