Customer Service Advisor - Middlesbrough, United Kingdom - Trinity Business Support

Trinity Business Support

Verified Company

Middlesbrough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Trinity Business Support are currently looking for a large number of Customer Service Advisor's.

Due to an increase in work, we are now looking to add these roles to our ever-increasing staffing levels.

These positions will be temporary ongoing with the view to potentially lead to full-time employment later in the year.

Duties include:

As the first point of contact for our customers, act as an ambassador for the business and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the businesses Customer Relationship Management (CRM) and associated system.
Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
Maintain a working knowledge of the business and related public services to advise or direct customer enquiries.
Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.

Experience Required: