Experience Manager - London
2 days ago
Job description
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly. Job Introduction
This is an exciting opportunity for an Experience Manager to join the team here at Rapport to shape a truly memorable workplace journey for both colleagues and visitors.
One that our client's people are proud to be part of and that visitors remember for all the right reasons.
As the driving force behind all Experience Services operations, you'll lead by example on the floor, anticipate needs before they arise, and empower your team to deliver consistently exceptional moments at every touchpoint.
From integrated hospitality programmes to day‑to‑day service excellence, you'll ensure we remain the trusted point of contact, making work effortless, elevating experiences, and setting a standard other workplace aspire to.
The official title for the position will be Experience Services LeadType of contract:
Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 8 AM - 6 PM)
What will you get?
Financial Freedom:
Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future:
Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters:
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally:
Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence:
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community:
Take one paid day off annually to support a cause you're passionate about
Main Responsibilities
Lead, mentor, and develop a team of welcoming hosts who create genuine, memorable experiences for visitors, colleagues, and clients.
Define and champion what an exceptional welcome looks like, inspiring the team to consistently deliver a standout arrival experience.
Oversee all arrival and departure processes, ensuring seamless coordination-including managing meeting room booking requests.
Take full ownership of the daily operations and service delivery across all Experience Services teams, including Welcome Hosts and Colleague Hosts, ensuring smooth and efficient performance.
Build strong relationships with key stakeholders and actively encourage positive interactions and connection across the workplace.Manage all meeting room bookings, ensuring complete and accurate information is gathered, such as attendee numbers, duration, catering needs, equipment requirements, and any additional support needed.
The ideal candidate willShare our Rapport values:
Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Confident, warm, and naturally engaging in every interaction.
Ideally possess 2 years' experience in a similar role.
Professional, polished appearance that reflects our brand.
Strong customer‑focused mindset with a genuine passion for hospitality.
Proven leadership qualities with a drive for continuous improvement.
Highly responsible, reliable, and consistently professional.
Outstanding verbal and written communication skills, able to engage confidently at all levels.
Exceptionally organised, with excellent time‑management and attention to detail.
Strong interpersonal skills and a collaborative, team‑oriented approach.
Skilled in Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and Outlook.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application.
Due to high application volumes, we recommend that you do not apply for more than one role at any time.
Please ensure you apply for the role that best matches your experience.Similar jobs
We are looking for an Experiences Manager to curate joyful, consistent, · and high-quality in-person experiences across our London Hub.About ROLLER · We genuinely love what we do, · and we're looking for like-minded people to join us on this amazing journey. · ...
2 weeks ago
You will own the bridge between sales and delivery designing building operationalising scalable experience products launching approximately packages per year commercially viable well-structured execution-ready. · ...
4 days ago
We are looking for an Experiences Manager to curate joyful, · consistent, · and high-quality in-person experiences across our London Hub.You bring experience in workplace operations, · employee experience, · hospitality event management or similar roles that blend operational exe ...
2 weeks ago
This is an exciting opportunity for an Experience Manager to join the team here at Rapport to shape a truly memorable workplace journey for both colleagues and visitors. · ...
2 days ago
We are looking for an Experiences Manager to curate joyful, consistent, and high-quality in-person experiences across our London Hub.This role sits within the People and Culture team and plays a key part in bringing ROLLER's culture to life through workplace experience, onboardin ...
3 days ago
The powerhouse behind Steven Bartlett's ventures - fueling innovation across media, investment, · and technology.You will own the bridge between sales and delivery. · This is a build-and-own role: creating structure, protecting margin and ensuring every experience is deliverable ...
4 days ago
We are looking for an Experiences Manager to curate joyful, consistent, and high-quality in-person experiences across our London Hub. · ...
2 weeks ago
We've been sparking ideas, innovations and relationships that transform business for over 30 years. · ...
3 weeks ago
We are seeking an exceptional Guest Experience Manager to join the leadership team of one of London's most iconic luxury five-star hotels. · Lead, motivate and develop the Guest Services team. · ...
3 weeks ago
Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager.The brand is celebrated globally for its heritage craftsmanship. · The role is based full time in a flagship London store located in Cadogan Place.The Customer Experience ...
4 weeks ago
We are looking for a proactive commercially-savvy and hands-on Premium Experience Manager to lead the conceptualisation and execution of Formula E's elite guest offerings, · You will bridge the gap between high-level brand strategy and on-the-ground logistics. · You will manage d ...
1 month ago
This is an exciting opportunity for an Experience Manager to join the team here at Rapport to shape a truly memorable workplace journey for both colleagues and visitors. · You'll oversee our Welcome and Colleague Host teams, inspiring them to deliver warm, proactive, high-impact ...
2 days ago
We are looking for a CX Senior Account Manager / Account Director to join our leading Customer Experience Team. · ...
1 month ago
Welcome to Boutique. · We create offices and coworking spaces that spark creativity, connection and growth for small businesses. · ...
1 week ago
We're hiring: UX Manager | £50,000 salary | London (Hybrid) · User Experience Manager · to elevate the design and usability of products trusted by millions globally. · In this role, you'll take ownership of the entire user journey - driving engagement, retention, and satisfaction ...
1 month ago
We're looking for an experienced Retail Experience Manager to join a Tier 1 consumer electronics company. · ...
1 month ago
This is an exciting opportunity to join the Sky VIP Experiences team as Activation & Experiences Manager.We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. ...
2 days ago
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You'll be · the sole ambassador of the building, setting the tone for a premium and professional space. · We are seeking an exceptional Guest Experience Manage ...
1 week ago
+Job summary · As a Customer Experience Manager at XPENG in the UK you will lead the full Voice of the Customer (VOC) program aggregating and analyzing customer insights across multiple channels. +QualificationsExperience in VOC management or cross-functional coordination roles. ...
2 weeks ago
We are seeking a Customer Experience Manager to lead our full Voice of the Customer (VOC) program aggregating and analyzing customer insights across multiple channels. · Mandate to lead the full Voice of the Customer (VOC) program. · Proactively identify pain points and trends. · ...
3 weeks ago