Medical Receptionist - London, United Kingdom - Somerford Grove Practice

Description

The following are the core responsibilities of the receptionist.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on EMIS Web

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patient's healthcare records as necessary

i. Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Register patients for online services

m. Maintain appropriate systems for petty cash

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and notice boards

p. Support all clinical staff with general tasks as requested

q. Complete opening and closing procedures in accordance with the duty rota

r. Provide cover during staff absence


Education

• Educated to GCSE level or equivalent

Work experience and skills

Essential

• Experience of working with the general public is essential
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policy and procedure
• Flexible and coperative
• Ability to work under pressure

Desirable

• Experience of working in a healthcare setting is desirable
• EMIS user skill desirable
• Competent in the use of Office and Outlook user skills

Working Hours
Fulltime Hours: 37.5 per week (Early and Late shift)


Job Types:
Full-time, Permanent


Salary:
From £11.95 per hour


Benefits:

• Company pension
• Cycle to work scheme
• Onsite parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Masks are no longer mandatory


Ability to commute/relocate:

• London N16 7UA: reliably commute or plan to relocate before starting work (required)

Experience:

Medical Receptionist: 1 year (preferred)