Customer Service Administrator - Halesowen, United Kingdom - Workstreet

Workstreet

Verified Company

Halesowen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator
-Immediate start
**Office Based

Mon to Thurs pm & Fri 8.00am 4.30pm (1 hour for lunch)**
Halesowen:
£21,000 to 24,000 Basic per annum Negotiable:
Holidays 20 days + Bank Holidays & Christmas Shut Down, Company Pension Scheme

Based at the Halesowen location as a customer service administrator you will be a key member of a small but busy Office, acting as first point of contact for telephone enquiries and a key contributor in the preparation of quotes and entering sales orders.

The position reports to the Sales Office Manager.

Customer Service Administrator
Key skills required

Previous Office Admin, customer service experience required.
Good Microsoft Package ability
Clear telephone voice
Focus on providing excellent customer service
Good communication skills
Work with sales team to achieve on time deliveries to our customers
Excellent timekeeping and attendance track record

Key Roles

Check data accuracy in orders and invoices and confirm back to customer or supplier
Contact clients to obtain missing information or answer queries
Liaise with the Logistics/Warehouse department to ensure timely deliveries
Maintain and update sales and customer records
Develop daily sales reports
Assist account managers in analysing data to improve customer experience
Assist account managers in chasing suppliers for outstanding orders and updating system accordingly
Communicate important feedback from customers internally
Stay uptodate with new products and features
Quote and process single customer enquiries (typically Proforma) Assist account managers with Key Accounts to produce adhoc customer reports and review/track closed order report Raise credit notes/return parts as necessary
Administrative task e.g. POD's, Account queries, OQC returns, recycle report
Cover for colleagues as and when necessary