Service Desk Analyst - Birmingham, United Kingdom - Charles Simon Associates Ltd

Charles Simon Associates Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) - Permanent - Home Based
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client.

Location:
Home Based with some travel

Salary:
£27,000 per annum D.O.E

Skills/Requirements for the Service Desk Analyst:

Previous experience in a similar role
Extensive Active Directory

- o365 experience

Experience of working with remote monitoring tools
Windows desktop support versions 8 and above
Any experience of Windows Server is highly desirable
MS Exchange is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
Being the first point of contact on the Service Desk.
New Starters and Leavers administration from the technical perspective
Working to and within already agreed SLA's and KPI's
Providing Application Support when needed
Providing high levels of 1st and 2nd line call fix where possible
Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

**Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) - Permanent - Home Based