1st line engineer jobs in United Kingdom

お客様のITシステムに関する一次・二次サポート業務の運用状況を監視・管理していただくポジションです。日本語と英語の両方で担当していただくことがメインとなりますので、技術知識が足りなくとも、コミュニケーション能力を重視しています。 · 一次受付として、サポートの電話およびメール対応を行う · 定められた手順に従って、問題やサービスリクエストを解決またはエスカレーションする · 問題解決を迅速に行い、可能な限り高い顧客満足度を達成するために、積極的に対応する · 二次・三次サポートや外部の保守業者と連携する · サービスデスクのチケッティングシステムでチケッ ...

お客様のITシステムに関する一次・二次サポート業務の運用状況を監視・管理し、お客様とのコミュニケーションおよび関係各所との連携を担当するポジションです。 · 日本語及び英語がビジネスレベル以上であること · MS Officeスキル、および文書データの管理ができること · 優れたカスタマーサービス対応力と電話対応スキル · IT業界への関心があり、学ぶ意欲があること · システムリモートサポート · 一次受付として、サポートの電話およびメール対応 · 定められた手順に従って、問題やサービスリクエストを解決またはエスカレーションする · 二次・三次サポート ...

We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. Job Title: 1st ...

We are looking for a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. · The ideal candidate can handle complex technical issues, manage escalations, and collaborate with IT teams to align service de ...

We are looking for a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. · Respond to and resolve service desk tickets promptly, following SLAs. · Provide first-line support for hardware, software, and ...

We are looking for a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. · Respond to and resolve service desk tickets promptly, following SLAs. · Provide first-line support for hardware, software, and ...

The main purpose of the role is to provide a responsive remote DS service to Warwickshire Police officers and staff, triaging, actioning, and escalating incidents and service requests as needed. · Take and log calls made to the Digital Services Service Desk, prioritising them in ...

The main purpose of the role is to provide a responsive remote DS service to Warwickshire Police officers and staff, triaging, actioning, and escalating incidents and service requests as needed. · Take and log calls made to the Digital Services Service Desk, prioritising them in ...

We are looking for a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. · Strong problem-solving skills, effective communication, and a passion for technology are essential. ...

1st Line Support Helpdesk Analyst providing exceptional telephone and remote support to clients with core technologies such as Microsoft 365, SharePoint and MS Desktop. · Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, Share ...

We are looking for a 1st Line Support Helpdesk Analyst to work in our fast-paced services desk. The ideal candidate will have experience of working in a Managed Services Background and be able to drive. We offer a fun and rewarding environment where people are looked after and en ...

We are seeking a dynamic Junior IT Engineer to join our client's team. The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to deliver exceptional customer service & IT Solutions for an internal team. · Be the IT support 1 ...

Support Engineer to join a leading Microsoft Partner in the North East of Wales. · Providing first-line technical support to end-users both on site and remotely. · Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). · Managing Azure Active Di ...

First line of support, ensuring the smooth running of the company's IT systems with minimum disruption. Act as the primary point of contact for all helpdesk requests and incidents via face-to-face, phone, and email including Google G-Suite. · Install, configure, purchase, and mai ...

1st Line Support Engineer for a award winning IT Managed Service Provider (MSP) in London. · Provide a professional and customer-focused service through the life cycle of each ticket; · Manage customer expectations by keeping customer informed of progress. · Recording all IT Inci ...

1st line Network Engineer required to build on their expertise in the Industry and complement the existing team. The ideal candidate will have at least 1 yr.+ experience in a 1st line Network Engineer. · ...

We are seeking a skilled and motivated 1st Line Service Desk Engineer to join our small and friendly team with progression into a 2nd Line Engineer. · Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as ...

1st Line Support Engineer role involves ensuring the smooth running of the company's IT systems with minimum disruption, providing technical support to non-technical users, and working with third-party IT support companies and vendors. · ...

Focus IT have the pleasure of working with this award winning IT Support Company who are currently seeking a 1st Line Support Analyst to complement their existing support team. · ...

We take businesses to the cloud and back. As a First Contact Resolution Engineer, you will be part of a blended team of experienced engineers. You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environment ...