Complaints & resolution officer jobs in London, United Kingdom

Manage a varied and complex caseload of DCS matters, progressing complaints in accordance with departmental procedures and deadlines. · Experience in complaints resolution or customer service activity at an operational level and deliver a high-quality service to the satisfaction ...

Join Hyde as a Complaints Officer (First Response). Hyde is one of the UK's leading housing providers, part of the Hyde Group that owns and manages 120000 homes nationwide. We're passionate about creating safe sustainable communities where people can thrive. · We're looking for a ...

Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. · ...

We are seeking a highly skilled Complaints Officer to join our team in North London. · ...

We are looking for a Complaints Officer in our Business Support team. · This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, · and in line with regulatory requireme ...

We are recruiting a Complaints Officer on a 14-month fixed term contract. This integral role will facilitate local resolution of complaints raised by patients in relation to their private dental care.This is an opportunity to build on your skills and experience while making a wor ...

We are looking for a highly skilled Complaints Officer to join our team. · ...

We are looking for a Complaints Officer to help us investigate and resolve our more complex customer interactions. As an excellent communicator, you will quickly build relationships with customers and other departments across Lendable to understand customer friction points and co ...

Lendable is on a mission to build the world's best technology to help people get credit and save money. Looking for Complaints Officer to investigate and resolve complaints about loans, cards and auto-finance products, · Investigate customer interactions diligently and fairly. · ...

We are looking for a Complaints Officer in our Business Support team. This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, and in line with regulatory requirements. ...

+Temporary assignment until 1st April 2026 Hybrid working (1 day per week in the office) Manage complaints in line with agreed policies and procedures Provide excellent customer service keeping customers informed with high-quality verbal and written communication Work collaborati ...

We're looking for an experienced Resolution Officer to join our Customer Relations Team. You'll play a key role in investigating, resolving and responding to customer complaints in line with the Housing Ombudsman Complaint Handling Code. · We're proud to serve diverse communities ...

We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer on a contract of likely two months duration. Please apply with your CV for immediate consideration. · The Complaints Review Officer will ensure reside ...

This is a temporary assignment until April 2026. The Resolution Officer will manage complaints in line with agreed policies and procedures. · Social HousingComplaintsPlanning/SchedulingCustomer Service ...

We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compliant service.This role suits someone with higher education casework experience who is confident handling complex ...

We require an experienced officer to investigate and respond to enquiries from MP and Cllrs. · The Repairs Resolution Team are looking for someone to join our busy and high performing team. · We put the customer at the heart of what we do and work to resolve issues as they arise. ...

We are working with a well-established UK wealth management business to recruit a Complaints Analyst to join their Risk & Compliance function. · This role sits within the second line of defence and plays a key part in ensuring fair client outcomes, regulatory compliance, and cont ...

Notting Hill Genesis introduced a centralised complaints function in July 2024 and is seeking Complaints Reviewers to join their growing Complaints Service. · The ideal candidate will have experience in handling complaints through to resolution within a regulatory environment. · ...

This role exists to provide complaints handling and guidance to ensure the fair treatment of our customers.The remit of the role extends to complaints received direct from policyholders, · Third Party Administrators (TPAs), Cover holders and brokers. · ...

NHG introduced a centralised complaints function in July 2024 and we've already transformed the way we manage complaints but we're determined to go further. · Our residents are at the heart of everything we do and by investing in a dedicated complaints service we're committed to ...