Port Assistant - Ardrossan, United Kingdom - CalMac Ferries Limited

CalMac Ferries Limited

Verified Company

Ardrossan, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reports to:
Port Manager

Vacancy Ref: 2140-SB

Contract:
Permanent

Rate of pay:
£12.07

Location:
Ardrossan/Troon

Hours per week: 30

Date advertised: 17 March 2023

Closing date: 31 March 2023

CalMac Ferries Limited

Benefits of a career with CalMac Ferries Limited

A rewarding career
A competitive salary
Excellent training, development, and career progression
37 days annual leave (prorata)
Staff travel pass for yourself, spouse/partner, and dependents

Functional Responsibilities/Key Tasks

Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
Sale and validation of passenger and vehicle tickets
Service disruption arrangements
Emergency requirements 'outofhours'
All duties connected with ship movements, gangways and securing of vessels
Car marshalling
Customer Enquiries
Statistical entry and consolidation
Use of VHF and PA systems
Any other duties required by the Port Manager

Skills and Experience

Essential Criteria

Good understanding of the CalMac services
You must be computer literate, with excellent verbal and written communication skills
You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
Must hold full UK Driving License
You are expected to have a flexible approach to working, as shift and weekend work will be involved
Ability to work with initiative as a selfstarter, without supervision
Willingness to be a team player in a dynamic, proactive, and fastpaced environment

Desirable Criteria

Experience using VHF and PA Systems
Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity

Our People:
Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are

PEOPLE FIRST
We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

LOCALITY
We put the customer at the heart of everything we do.

We are accountable for our actions and performance.

BRAVERY
We demonstrate good judgement and decision making.

We act with integrity in all that we do.

The Selection Process

Application

Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.

Interview

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

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