- Competence in word processing/ data entry/ general administrative tasks
- Qualification to GCSE level C
- Experience of work in an administrative or clerical role
- Relevant experience working in a hospital environment
- Experience in receiving patients, dealing with telephone enquiries, sending out appointments, liaising with health care professionals
- Knowledge of basic office administration, word processing
- Knowledge of the organisation and administrative processes within cardiology and the hospital as a whole.
- Familiarity with hospital and departmental computer systems. This knowledge will be supplied by in-post training if not already held.
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Receptionist - Rotherham, United Kingdom - The Rotherham NHS Foundation Trust
Description
Job summary
Receptionist Band 219 hours per week over 2 days. An exciting opportunity has arisen to join oursmall & friendly team at The Rotherham NHS Foundation Trust. We are lookingfor an enthusiastic and motivated individual with excellent interpersonalskills to work as a Receptionist for the Cardiac Physiology Service. Theservice is based across the Cardiology Suite and the Cardiac Device Suite on ALevel at The Rotherham NHS Foundation Trust. The department provides specialistassessment and support for people with heart conditions and implantable cardiacdevices.You will be an integral member of the CardiacPhysiology team, working within the reception areas and providing specialistadmin support to the Cardiac Physiologists. Candidates should have experienceworking in a clerical role, possess a professional attitude and be able to workflexibly in a busy environment. You ideally will have experience of working ina hospital reception environment and be familiar with administrative processesand practices. You will be required to work as part of a team as well as beingable to use your initiative and prioritise your workload. Good computer skillsand qualifications to NVQ Level 2 or equivalent are expected.To enable you to experience our workingenvironment we encourage you to come to the department for an informal visitand discussion. For further information, please contact Melvina Barsby,Non-Invasive Cardiology Lead ,
Main duties of the job
Performing general receptionduties as necessaryClose contact and co-operation with colleagues,patients and members of the publicEnsure accurate maintenance of the departmentalappointment systemExplanation (non-clinical) about procedure typesand booking arrangements for procedures undertaken by the Cardiac Physiologyteams, to medical staff, nursing staff, clerical staff and patientsOrganisation of appointment and transport /portering arrangements for in- patient and outpatients, liaising with otherdepartmental staff as necessaryDealing with general telephone and face to faceenquiries from patients and their relatives, including relaying difficultinformation relating to waiting times for investigations and clinicsOrganisation of appointments for patientsrequiring cardiac investigations, ensuring cancelled appointment arere-appointed and that all available appointments are filledDirects urgent referrals or queries to healthcareprofessionalsProvides specialist administrative support to allCardiac Physiology Services in both the Cardiology Suite and Cardiac DeviceSuitePulling and filing Device Records for patientsattending Cardiac Device ClinicsSends Identification cards and letters to patientsLiaising with Cardiology staff at other hospitalsto obtain reportsLiaising with Cardiology secretaries to checkstatus of referralsScanning reports into the electronic CardiacDevice Database
About us
The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham.
As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall.
But dont justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making.
All of our5,100 colleagues are key to our improvement journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence.
Job descriptionJob responsibilities
Please see the attached Job Description andPerson Specification for full details of the role and responsibilities
Person SpecificationQualifications
Essential
Experience
Essential
Desirable
knowledge
Essential
Desirable
