Apprentice Service Administrator - Warrington, United Kingdom - Provide

Provide

Verified Company

Warrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Administrator Apprentice

Warrington

Jungheinrichare a globaly recognised intralogistics business selling materials handling equipment across the globe. We are currently looking for a Service Administrator Apprentice to join our Customer Service team in Warrington.

Role Purpose

To provide full and comprehensive Automated Systems administration support for Engineers, Dispatchers, and Customers for all service activities of the UK to ensure the highest level of customer service is delivered, and all KPIs are achieved.
To ensure correct and swift processing of all work recorded in SAP and ensure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
To allocate existing engineering resources in order to meet customer expectations in a timely and cost effective manner.

The Apprenticeship

You will be enrolled on the on a 15 month level 3 Customer Service Specialist course this covers a variety of different areas such as:
Service delivery
Business knowledge
The positive customer expereience

Role Responsibilities

Processing and control of subcontract orders and invoicing
Preparation of SAP quotations for external repairs
Raising any necessary Credit and Debits
Raising Purchase Orders for suppliers, follow up, control and monitor
Processing of warranty claims
Handling and logging of customer calls efficiently and by agreed process
To raise and follow up new Customer Request Forms
To follow all Customer Processes and SLA's (Service Level Agreements) are adhered to
Building strong and positive relationships with our customers, engineers, and colleagues
Processing service reports through to invoice
Invoice queries and resolution/escalation as required
Proactive follow up of quotations raised for external repairs and PM contracts
Maintenance Planning
Record and monitor Logistic Systems equipment / system Failures, escalate when and if required

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the relevant Line Manager.

Role Requirements