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Royal Tunbridge Wells

    Administrator/ Receptionist - Royal Tunbridge Wells, United Kingdom - Maidstone and Tunbridge Wells NHS Trust

    Maidstone and Tunbridge Wells NHS Trust
    Maidstone and Tunbridge Wells NHS Trust Royal Tunbridge Wells, United Kingdom

    3 days ago

    Default job background
    Full time
    Description

    Job overview

    The radiology department is recruiting for a pivotal role within the radiology team. The successful candidate will have direct patient contact as well as liaising with clinical personnel throughout the hospital.

    This role requires the following skills:

  • Effective interpersonal and communication skills
  • Basic patient care
  • Flexibility
  • Organisational astuteness
  • An ability to multi task and prioritise work
  • Good IT and administrative skills
  • An ability to work within a team
  • To use initiative and work autonomously when required

    • Patient confidentiality is essential to this role.

    Main duties of the job

    The role involves working a combination of 7.5 hours and 12 hours shifts including weekends, overnight and bank holidays, to assist the Radiology service throughout the week, weekend and overnight. Therefore, you will require flexibility with your working pattern to be able to fully participate in this roster.

    The main tasks of the post will be to support the radiographers, radiologists and nurses in caring for patients, register the patients on the Radiology computer system and assist the Radiographers with transfer of patients if no porters are available. There will be some clerical duties but training will be given for all aspects of the post.

    Clinical tasks include chaperoning patients, cannulation, patient observations and assisting in minor procedures performed under imaging guidance. Competencies and training for this will be provided.

    New members of staff will find themselves welcomed into a vibrant and friendly department that has an attitude of inclusivity. We have an active social group comprising staff from all Bands who meet regularly to socialise after the stresses of the day.

    Working for our organisation

    Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

    The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

    The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

    We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

    Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

    Detailed job description and main responsibilities

    Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

    Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

    At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

    We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here:

    Interview Date: To be confirmed.

    Person specification

    Qualifications

    Essential criteria

  • Broad education to include Grade C GCSE (or equivalent in English and Mathematics)

    • Desirable criteria

  • GCSE (or equivalent) in a science subject
  • Proven record of continued learning
  • NVQ in healthcare

    • Experience

    Essential criteria

  • Working with people
  • Basic knowledge of a Radiology Department

    • Desirable criteria

  • Experience working in the NHS in a clinical setting
  • Previous work as an HCA or similar
  • Basic knowledge of NHS structure

    • Skills

    Essential criteria

  • Good interpersonal skills both verbal and written
  • Good organisational ability
  • Helpful telephone manner
  • Able to use initiative and work under pressure
  • Adaptable
  • Ability to support colleagues and work as part of a team
  • Able to work alone
  • Demonstrates good time management skills
  • Ability to compassionately manage sensitive situation
  • Able to handle aggression or distress with tactfully with understanding
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