Health Navigator/receptionist - Bristol, United Kingdom - Fallodon Way Medical Centre

Fallodon Way Medical Centre

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ensure patients can access the appropriate care at the right time and maximise clinical time. Skilfully use the resources to best meet patient demand.

We are looking for someone to join our friendly, dedicated team of Health Navigators as a first point of call in our Reception Team.

SIGNPOSTING

To skilfully negotiate with patients to direct them to the right care or right clinician both on the phone and on the front desk.
To keep patient messaging consistent, professional and clear both on the phone and on the front desk.
To have a problemsolving mentality whilst maintaining excellent customer service skills both on the phone and on the front desk.
To utilise the signposting resources (i.e AccuRX, nurse matrix & community pharmacy matrix) available to maximise efficiency, to keep signposting standardised and clinically safe both on the phone and on the front desk.
To check incoming eConsults and signpost accordingly.
To maintain honesty and confidentiality both on the phone and on the front desk.
To maintain a welcoming attitude and greet patients whilst on the phone and on front desk.

WORKFLOW

To efficiently manage incoming workflow electronic or paper, in a timely manner, ensuring it is appropriately dealt with independently or by the right member of the practice team.
To daily scan the incoming post and documents on to Docman.
To daily action the prescriptions if prescriptions administrator is absent.

APPOINTMENTS

To use the appropriate EMIS slot type, allocated time & clinician.
Toggle between booking GP telephone and face to face appointments where necessary.
To maximise the clinical time by efficiently booking appointments and minimising gaps.
To ensure patients are being booked an appropriate QOF/vaccine appointment by checking the QOF prompt or consultation screen where necessary.
To ensure communication with patients regarding appointment demand and its fulfilment is consistent and in line with current practice direction and policy.

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken.

It will vary over time as demands and priorities within the Practice change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Job Type:
Permanent

Pay:
£11.44 per hour

Benefits: