Care Coordinator - Manchester, United Kingdom - Be Caring

Be Caring

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£25,750 per annum + generous on-call payments
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Working Hours: Monday to Friday; 9:00am to 5:00pm (full time); 1 weekend in, one off basis with rota'd day off during the week,
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On Call duties _(additional pay)_: shared between the team throughout the week with on call requirement from home at least 1 per week,

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Contract: Permanent

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Location:Manchester Office (M22 1TG)

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Experience: _Previous coordination experience is essential. _

About Be Caring
Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care.

This a fantastic opportunity for a highly motivated, driven, and talented individual to join our growing employee-owned organisation and to make a real impact on the quality of care and support that we deliver to our customers and our local communities.

Logistics: coordinating and scheduling people, goods, or services.
Using information and data: to help inform your understanding, discussions with others, and decisionmaking.
Customer services: prioritising customer satisfaction (personcentred care).
Communicating internally and externally: excellent communication and negotiation skills with colleagues, customers, and external partners.
Being responsive: being proactive and reactive to prevent concerns and complaints from customers (and their families).
Being focused: able to work under time pressures, keep calm and focus on the task at hand.
Prioritisation: understand what needs to be done and identify the most important and/or most beneficial tasks to complete first.
Collaboration: working with colleagues to solve problems.

You will work collaboratively with our Service Manager, Coordinators, Care Assessors, Community Coaches and Care Workers - part of an integral team, ensuring our customers receive the highest standards of care - helping us achieve our ambition of becoming a CQC Outstanding home care provider.

Behaviours and Values

We employ values-drive people with the right skill set, supporting them to develop the knowledge and experience to perform well.

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Be Caring: Promote person-centred care when coordinating and communicating with colleagues and stakeholders.
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Be Safe:Promote the safety customers and colleagues in everything you do - ensuring any required action is proactive and responsive.
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Be Kind: Communicate with compassion and understanding, listen and respond with curiosity and understanding.
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Be the Best You Can Be:Continue to learn and strive for outstanding performance. Think creatively look for ways to improve the ways of working.
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Be Happy:Communicate with kindness and be one of our 'smile-makers'.
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Be Proud: Carry out your work with pride and recognise the contribution of colleagues.
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Be Involved: Value the contribution of others, supporting a culture where people feel supported to do their best at work.

Logistics and Coordination of Care

Create consistent runs and rotas, matching customers, and colleagues to maintain high levels of care continuity.
Ensure care calls are covered in advance, to minimise the impact of unplanned colleague absences.
Work with the Lead Coordinator to create contingencies available for planned and unplanned absences.
Prioritise the cover of urgent and immediate care calls are utilising available workforce.
Work with the Trainer to schedule and plan mandatory and refresher training for care colleagues, providing cover for their care calls or negotiating additional time for training compliance.
Work with the Lead Coordinator to schedule and plan shadowing rotas and other training and observations for new starters matching new starters with confident and skilled colleagues and making introductions to their working runs.

Maintaining accurate records and information

Ensure care services and care calls are scheduled to meet the needs, wishes and preferences of customers, as stipulated and commissioned by the Social Work team.
Update the system to reflect changes in care needs and care plans, ensuring care delivery (on rotas) meets those needs.
Update important information and log contact/communications on the care system.
Add and update colleague availability, absences, location and travel, and other important information to ensure you know who is available to work each day.
Maintain accurate and timely records on the system, for example, colleague availability, care service information, contact logs and others ensure compliance with GDPR.

Care Quality and Customer Satisfaction

Establish and maintain professional relationships communicating clearly and in a timely manner.
Communicate with Social Workers, customers, and family members in a timely manner to confirm the start of the service and ensure Care Workers are in place to begin and continue to the care.
Communicate changes to care services and scheduled call times with colleagues and customers.
Respond quickly t