Support Officer - Liverpool, United Kingdom - Homes England

Homes England
Homes England
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Support Officer - Operations:

Application Closing Date - 18/06/2024 at 23:59

Our Coventry office will be relocating to 3 Area Central, Birmingham, B1 2AX in September 2024

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A bit about the role
:


Working in the Operations team alongside other Officers, Managers and Senior Managers you will support the operational delivery of the programme by providing first class support to applicants.

You will build your knowledge of systems and process quickly in order to provide quality advice and help bring buildings which have a cladding safety issue into the scheme at pace.

You will use data to target applicants who are not progressing their remediation projects in line with expected timeframes, gathering in intelligence to enable escalation when needed.


As well as building relationships within the Operations and wider CSS team you will liaise closely with the service administrator who deliver the frontline processes in order to achieve the best outcomes for leaseholder residents.


A bit about you:


Utilising your commitment to deliver excellent customer service, you will support with a variety of queries around more complex remediation projects, providing efficient applicant support to keep things on track.

You are happy working in a role where the tasks vary and where pace is critical to our success. You will have a good eye for detail, building a good understanding of when to escalate.


You will enjoy interacting with third parties, such as applicants, gathering in important data and feedback to help us manage our programme and funding.

You will enjoy working in an innovative and engaging way, using your people skills to negotiate and persuade, where appropriate.


You will have a positive outlook, enjoy learning and want to help Applicants to the Cladding Safety Scheme get their buildings fixed for the benefit of their residents.


You will be comfortable using a range of IT systems, able to pick up the how through basic training and self-reference to user guides.

You will be confident in using Microsoft tools such as Outlook and Excel to maximise your productivity.


Who are we?:


Homes England :
The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people's lives.

As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.


How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations.

We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future.

And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.


Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.


What we offer
:

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you.

Internal applicants:

please note that if you are successful, the salary you are offered will be in accordance with our pay controls and pay policy.

You can find these on the recruitment pages of the intranet.


If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.


Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.


If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go.

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model.

Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.

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