Jobs

    Field Applications - London, United Kingdom - TEC PARTNERS LIMITED

    TEC PARTNERS LIMITED
    TEC PARTNERS LIMITED London, United Kingdom

    1 week ago

    Default job background
    permanent Technology / Internet
    Description

    Field Applications & Service Manager

    £75-85k DOE

    London

    Are you ready to take the next step in your career and make a significant impact in the world of commercial biotechnology? This newly created role is pivotal in building their technical field team and the service/support infrastructure necessary to bring their innovative platform to market.

    Key Responsibilities:

    Field Applications:

    • Spearhead the creation of technical documentation and training materials.
    • Lead and execute pre-commercialisation projects, including demonstrations, prototype testing, feasibility studies, and product evaluations.
    • Deliver compelling pre-sales and post-sales technical and scientific presentations to drive product adoption.
    • Foster and maintain strong relationships with Key Opinion Leaders (KOLs), key customers, and strategic partners.
    • Serve as the internal and external Subject Matter Expert in their target market segments.

    Customer Training:

    • Design and implement a seamless onboarding and training experience for new customers.
    • Oversee new installations, including facility inspections, assay validation, and customer training sessions.

    Service and Support:

    • Develop and enhance key company processes to build a world-class customer support organisation.
    • Provide comprehensive technical training, support, and troubleshooting for customers.
    • Offer scientific and applications feedback to internal teams to continuously improve product workflows.
    • Maintain and update support information in the company enterprise database.

    Qualifications & Experience:

    • Extensive experience in field applications/technical service/support roles.
    • Proven track record of solving complex technical challenges in the field.
    • Experience working in global, cross-functional roles and across multiple sites.
    • Ability to work independently and collaboratively as part of a team.
    • Strong relationship-building skills with internal and external customers.
    • Experience in building training/service/support processes and infrastructure.
    • Willingness to travel up to 50% of the time.
    • Understanding of global regulatory and reimbursement considerations is desirable
    • Knowledge of clinical customers, laboratory workflows, and validation activities, from sample to result, and patient reporting, is beneficial.

    Working conditions:

    • This role is based in London with a hybrid working arrangement (2-3 days in the office per week).
    • Up to 50% travel may be required

    If this role sounds of interest, and you're looking for a fresh challenge then please apply right away to be considered for this exciting role.

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