Customer Care Team Leader - Canary Wharf, United Kingdom - ELITE EMPLOYMENT

ELITE EMPLOYMENT
ELITE EMPLOYMENT
Verified Company
Canary Wharf, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a Customer Care Team Leader who is energetic and passionate about customer satisfaction to lead and influence a dynamic team and represent a strong global brand.


You will be a key contact for the clients key stakeholders and will be required to present and report on operational delivery on a regular basis.

This is a great opportunity to be a vital part of a team who has the privilege to grow and develop a great brand.


Skills Requirements

  • At least 3 years experience within a management position
-
MUST have previous Amadeus experience

  • Proven experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
  • Passionate about providing great customer care with a bubbly personality
  • Selfmotivated, proactive and able to work on your own initiative
  • Managing your own and others workload and time, whilst delivering effective coaching and training

What are we looking to achieve?

  • Work towards delivering all efficacy KPI's
  • Identifying training needs to support the 'customer care agents' effectiveness to handling customer issues on first call
  • Develop and improve processes and ways of working
  • Confidence that all SLA's are within target whilst delivering the highest standard of customer care
  • Complete regular audits to assess teams accuracy
  • Other administrative tasks
  • Managing your own and others workload and time, whilst delivering effective coaching and training

Why work for us?

  • We have a fun and sociable team environment working culture
  • Pension Scheme with Standard Life
  • Aviva Life Insurance
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeship qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards
  • Cycle to work scheme
  • Tech scheme

Position in Organisation


The Customer Care Adviser will report directly into the Client Services and Development Director and will have various support from colleagues nearby which will always be on hand.


Database & Systems & Training Full training will be given by the Client and will include on-going training throughout your employment as and when required.

You will also receive a full company induction that will include many areas such as GDPR the Client Quality Management System and all other systems and soft skills training

Hours: 40 hours per week, Monday to Friday 7-3.00pm.


Salary:
£28-30K DOE


Location:
Canary Wharf, London


Job Types:
Full-time, Permanent


Salary:
£28,000.00-£30,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Gym membership
  • Life insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

Team Leader: 2 years (preferred)
Customer Service: 2 years (preferred)

  • Amadeus: 2 years (preferred)

Work Location:
In person
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