Emergency Dispatch Assistant - Bicester, United Kingdom - South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust

Verified Company

Bicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a patient person, do you have a passion for logistics? Do you have good attention to detail? Are you good at multi-tasking? If so the NHS Emergency Dispatch Assistant role may be for you.

South Central Ambulance Service are looking to recruit a number of resilient NHS Emergency Dispatch Assistants to join our teams based in Bicester, Oxfordshire on a full and part time basis.

Can you be the calm and level-headed influence in a busy call centre?

As an Emergency Dispatcher, you'll need to be calm and collected and be able to think logically to get the right resources to the right places quickly.

You will be working in front of multiple screens, each with different information on.

Resilience is key as you could be dealing with major incidents whilst liaising with the police and fire service or sending resources to a cardiac arrest whilst liaising with the crews and other agencies.

If this sounds like a challenge you'll relish in, we want to hear from you

You do not need to have a medical background, just a desire to help.

We offer full (4 week) dispatch and systems training and following mentoring, you will have the necessary skills to help deliver the right care, first time, every time.

Benefits for this role include:

Starting salary £212,816 + Unsocial hours payments (annual salary circa £26,000pa)
27 days holiday plus bank holiday rising to 33 days (prorata for part time)
Enrolment into the NHS pension scheme
Occupational Health support along with an Employee Assistance Programme.
NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Free onsite car parking
Expert training and support from our dedicated inhouse education team

Roles and responsibilities of an Emergency dispatch assistant include:

Support and assist emergency dispatchers by following their instructions and assisting with their duties
Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged
Competent in the use of IT systems
GCSE grades 49 or equivalent in Maths and English
Customer service experience from a telephone or face to face role
Ability to multitask and manage competing priorities
Good Knowledge of geographical area
Good written and verbal communication skills
Ability to listen and record information accurately