Inbound Technical Support Advisor - Newcastle Upon Tyne, United Kingdom - MTrec Recruitment

MTrec Recruitment

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Excellent Rewards and Benefits Include.
-
An immediate permanent job offers, with opportunities to build a long-term secure career

:

-
Base salary of £20,800 with fantastic bonus earnings

:

-
No weekends

:

-
Incredibly modern state of the art offices

:

-
They truly provide a superb team culture

:

-
An excellent training programme, to ensure you are ready before live calls

:

-
Great transport links to the office

:

-
Friendly working team structure and management

:

-
A range of further great company benefits

:

-
A start date in January, you can be offered a permanent job role immediately

Mtrec's new client opportunity

:

Our highly prestigious Newcastle based client is an established and highly successful customer service organisation.

You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career.

You MUST live local to Newcastle and be able to work on site. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The Job You'll Do

:

As an advisor you will take inbound phone calls from customers and help them with any technical problems and queries.
Using the systems and diagnostic tools provided, you will walk the customer through said query with the view of fixing that issue the first time.
Working a part of a team of advisors
Provide first class customer service and be a brand ambassador.
The role is working Monday
Friday between 8am 7pm working 8 hour shift on a rota basis. No weekends

About you

:

-
Must have experience in any of these customer service settings i.e., office-based customer services, admin, hospitality - bars, restaurant, café, fast food, etc, retail, leisure, travel etc

:

A key requirement is a strong CV with longevity/tenure in job roles.
Key qualities to possess for the role are a positive, friendly, empathetic and customer orientated attitude
You must have strong listening skills.
High attention to detail
Strong time management and organisational skills
Ability to handle a variety of customer issues and find the right solutions for your customer.
Able to start a new role in January