Call Centre/customer Services - Basingstoke, United Kingdom - Parkside Office Professional

Parkside Office Professional
Parkside Office Professional
Verified Company
Basingstoke, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our client in Basingstoke is building a brand new team, full training will be provided, just need to have good communication skills and able to work on a 4 on 4 off shift pattern.

Ideally you will be a car driver and the company provide on-site parking.

Job Overview:
To answer and resolve the intercom calls in a professional manner


Main Duties:

  • You will be required to work a minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
  • The Controller must be able to answer and resolve the intercom calls in a professional manner
  • Maintaining accurate logs by recording information gathered through the intercom
  • Work together with the Technical Team and the Customers Response Centre to report and escalate on site equipment faults
  • Live sites monitoring
  • Carrying our other administrative duties
  • Comply at all times with company policies and procedures
  • Support the company in its maintenance of quality standards
  • Promote and protect the company's image and good reputation at all times
  • Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
  • Keep up to date with technical training on all systems
  • Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets.
  • Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
  • Must maintain a high level of communication across all departments
  • Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time

Requirements:


  • Ability to work calmly under pressure
  • Be prepared to work shifts as part of a 24/7 cover
  • Excellent communication skills are essential
  • Computer Skills, Excel, MS Word documents
  • Promote and protect the company's image and good reputation at all times
  • Control room experience is preferred but not essential
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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