Business Support Assistant - Reading, United Kingdom - Reading Borough Council

Reading Borough Council
Reading Borough Council
Verified Company
Reading, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description

Full Time - 37 hours a week - Permanent, includes at least one evening during term time

New Directions College is Reading Borough Council's Community Learning and Skills service. This year we're celebrating 65 years of Adult Learning in Reading.

We're a small friendly team with an ambitious plan for the future.

At New Directions we pride ourselves on not turning people away and helping individuals progress on their journey whatever their personal goals.

Ofsted judged the service as 'Good' in 2011, 2015 and 2019.


We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.


About The Role
We're seeking an individual with high levels of customer service & administration skills to join our front-line team.

Your role will be to support and guide learners as they begin their learning journey; providing advice and guidance about our courses, support options to assist them as they learn, all within a supportive and welcoming and environment.


With fantastic opportunities for growth and development, this role would suit an experienced customer service professional who is looking for a varied customer facing role.


Our Offer
A competitive salary alongside a range of benefits including:

  • Generous holiday entitlement
  • 25 days holiday each year plus bank holidays
  • rising to 33 days after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities
  • Modern working environment at the Civic Offices in the heart of Reading
  • Local Government Pension Scheme (LGPS)
  • Life Assurance three times your annual salary (for members of the LGPS)
  • Onsite day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
  • Season Ticket Loan a loan to help with the cost of your rail or bus journey, to and from work
  • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax


You'll be part of a team that relies on each individual to play their part to the best of their ability.

As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.


Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:


Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do


Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential


Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way


Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Closing date:
Sunday 9th April 2023

Interview date:
To be confirmed


Interviews will take place:
New Directions College, 330 Northumberland Avenue, Reading, RG2 8DH
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