Customer Service Administrator - Birmingham, United Kingdom - Digby Morgan
Description
summary- _ birmingham, west midlands_
- _ £21,000 - £23,000 per year_
- _ permanent_- specialism
- manufacturing- sub specialism
- logistics- reference number
- MJ7382 job details
Benefits:
- £21,000 - £23,000 (+ annual bonus)
- 15 minutes walk from City Centre (towards Aston & JQ)
- 20 days hol + BH (Christmas shutdown)
- Parking onsite
- Mon
- Fri 09:00 AM 17:00 PM
Main Responsibilities:
- Sales order processing
- Provide end to end sales support
- Follow up customer quotations
- Follow up for payments and customer confirmations
- Maintain and develop the existing customer database
- Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline
- Coordination of shipments and deliveries
- Accurately process customer orders and action amendments accordingly
- Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order
- Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers
- Provide admin support to field sales representatives with occasional attendance at tradeshows as required
- Attend training and to develop relevant knowledge and skills
- Administration experience is essential
- Experience in Sales order processing is advantageous
- Ability to to learn lots of products
- Excellent attention to detail with accurate data entry skills are essential
- Strong communication and rapport building skills
- Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met
- Knowledge and work experience with a ERP/ CRM system would be advantageous
- Excellent standard of English both written and spoken and Maths
- Worked as part of a small team
Experienced in Customer Service and Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today
Benefits:
- £21,000 - £23,000 (+ annual bonus)
- 15 minutes walk from City Centre (towards Aston & JQ)
- 20 days hol + BH (Christmas shutdown)
- Parking onsite
- Mon
- Fri 09:00 AM 17:00 PM
Main Responsibilities:
- Sales order processing
- Provide end to end sales support
- Follow up customer quotations
- Follow up for payments and customer confirmations
- Maintain and develop the existing customer database
- Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline
- Coordination of shipments and deliveries
- Accurately process customer orders and action amendments accordingly
- Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order
- Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers
- Provide admin support to field sales representatives with occasional attendance at tradeshows as required
- Attend training and to develop relevant knowledge and skills
- Administration experience is essential
- Experience in Sales order processing is advantageous
- Ability to to learn lots of products
- Excellent attention to detail with accurate data entry skills are essential
- Strong communication and rapport building skills
- Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met
- Knowledge and work experience with a ERP/ CRM system would be advantageous
- Excellent standard of English both written and spoken and Maths
- Worked as part of a small team
Please get in touch today :)
skills:
- Basic computer skills-
qualifications: - English, Maths-
education: - High School
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