Raceday Steward - Ascot, United Kingdom - Ascot Racecourse Ltd

Ascot Racecourse Ltd

Verified Company

Ascot, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT THE RACECOURSE:

Ascot Racecourse is horse racing's most iconic venue, with the Royal Meeting the world's most famous and watched festival.

Royal Ascot broadcast to over 200 countries with audiences in the many millions, has a history spanning over 300 years and is the cornerstone of the British social scene.

Its unique blend of top-class racing, fashion, fine dining, pageantry and glamour make it a place Like Nowhere Else.

With other stunning racedays and a year-round calendar of events to support, Ascot is a flourishing business and a fantastic place to develop your career.

Ascot hosts around 600,000 racegoers a year across 26 race days, 300,000 of whom come to the five days of Royal Ascot.

Royal Ascot capacity can reach an attendance of 75,000 on a day. Ascots conference and events business welcomes a further 200,000 guests a year outside racing.

WHAT WE ARE LOOKING FOR:

As part of our Lawns Stewarding Team, you will be working outside in the heart of the race day to ensure our guests have an enjoyable and safe experience visiting Ascot Racecourse.

What will the role involve?

Customer service
Answering guest queries
Monitoring access and egress points
Providing information and directions to guests
Reporting any suspicious behaviour
Reporting any accidents or incidents via radios
Standing for long periods of time during the day
Working an 8hour shift per day as a minimum
Work up to 26 race days per year
Undertake training and elearning courses as required

What skills are needed in the role?

Have a willingness to deliver exceptional customer service to our guests
Have excellent interpersonal skills
Be a team player
Have excellent communication skills
Have a flexible working attitude
Be reliable and responsible
Have a cando attitude
Be calm under pressure
Be able to adapt to changing situations quickly
Be happy to work outdoors in all conditions if needed
Be of smart appearance at all times (uniform provided)
Be able to work on your own and as part of a team
Have a willingness to learn
Comfortable using a radio to speak with colleagues

QUALIFICATIONS:

Desirable Level 2 Certificate in Spectator Safety or Level 2 Award in Understanding Stewarding at Spectator Events

WHAT WE OFFER:

The opportunity to be a part of 'a place like nowhere else' and be part of our customer service team.

Daily lunch will be provided and we will be paying £13.40 per hour (inclusive of holiday pay).

If this sounds like the role for you, we would love to hear from you

CLOSING DATE:

INTERVIEW PROCESS:

As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective colleagues.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from all backgrounds to apply.