Contact and Support Specialist - London, United Kingdom - The Pensions Ombudsman

The Pensions Ombudsman
The Pensions Ombudsman
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

AVAILABLE FOR INTERNAL APPLICATIONS ONLY. YOU MUST BE AN EXISTING TPO EMPLOYEE TO APPLY FOR THIS ROLE

About the role:


Key duties

  • Experience working within the pensions industry to a level sufficient to demonstrate indepth knowledge of occupational and personal pension schemes.
  • Ability to communicate clearly with customers via different means, dealing with significant volumes of enquiries/cases to a high standard, especially by telephone.
  • Excellent standard of written and verbal communication.
  • Ability to working calmly within a direct customer facing environment.
  • Experience of using technical knowledge to explore complex issues with customers and give comprehensive accurate guidance.
  • Good organisational skills and ability to manage multiple tasks from different workstreams within set standards and framework.
  • Strong interpersonal skills to persuade and build consensus, collaboration, and cooperation with internal and external stakeholders.
  • Ability to be flexible, adaptable, deal with uncertainty and change, working independently, in a small team, and in a wider context.
  • Active supporter of the principles of equality, diversity, and inclusion.
  • Strong knowledge and a highlevel of competence in the use of MS Office (particularly Word, PowerPoint, Excel, Teams, and Outlook) and other IT systems as required.
  • Awareness of UK data protection and health and safety principles.

_Interviews date: 3rd April 2023_
**_Closing date: 29th March 2023_
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