Customer Relations Team Leader - Eastleigh, United Kingdom - Abri

Description

We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better, and making amends when we may not get something quite right. That's why we need you.

We're seeking an experienced team leader to join us on a 12-month fixed term contract to manage a team of our Complaints Officers mainly based in Eastleigh. You'll lead and motivate them to ensure we're offering a great service to our customers and timescales are met.

We'll need you to create and maintain a positive complaint handling culture among colleagues, along with the other Customer Relations Team Leaders, working closely with departments across the business to support your team in getting the best possible outcome for our customers.

You'll also need to be confident in talking to customers when the need arises and able to make confident decisions to support your team in finding solutions.

You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey, ensuring not only that things are put right, but also where we can do things better for our customers.

If this sounds like you, we want to hear from you