Service Controller - Altrincham, United Kingdom - Smart Recruit Online Limited

Smart Recruit Online Limited

Verified Company

Altrincham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Interested in becoming a Service Controller?

Are you looking for an exciting opportunity that provides both challenges and rewards?

Here at Gunn JCB, we are currently seeking to recruit a Service Controller to work from our
Altrincham depot (WA14 5DN).

Working to the highest standards in order to provide our customers with the best service support in the industry is essential.

Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, andthe desire to exceed customers' expectations would be the minimum requirement.

Main Responsibilities:

Organising work schedules for engineers.
Organising and bookingin repairs.
Ordering parts as required for breakdowns/routine services.
Responding to breakdowns and appointing engineers by identifying most costeffective solution whilst taking into account customers' SLA's.
Keeping communication lines open with the clients, updating them with ETA's and breakdown status.
Appointing thirdparties where necessary to cover breakdowns and raising order numbers upon completion.
Raising, costing, and invoicing jobs as required (including requesting customer order numbers).
Raising estimates.
Other general administration.

Benefits:

21 days paid holiday plus bank holidays
All additional hours paid at overtime rate (time and a half)
Company pension scheme
Bonus scheme after qualifying period

Essential Skills:

Confident and flexible attitude
Highly organised with a good eye for detail
Computer literate
Selfmotivated with a cando attitude
Proven ability to prioritise workloads based on their urgency
Able to multitask, dealing with a number of different tasks at once
Able to work on their own initiative or as part of a team
Excellent phone manner, customer service, and administrative skills
Ability to work under pressure to set deadlines
Able to respond to changes in a professional manner, quickly and efficiently

Desirable Skills Knowledge of the construction / plant hire industry or similar role is advantageous but not essential to this Service Controller role.

About Company
Gunn JCB are main dealers for JCB Construction and Industrial machinery.

In 1890, Gunn JCB was established by the Gunn brothers.

In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world.

The customer is at the heart of what we do, and we pride ourselves on our high level of customer service, individual attention, care, and quality products that we offer to our customers.

From our Sales team to our Aftermarket team, everyone plays an equalpart in making sure that the most integral part of our business is looked after properly.