Service Desk Analyst 2nd Line - Chorley, United Kingdom - Recruitment Genius

Recruitment Genius
Recruitment Genius
Verified Company
Chorley, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Joining as a 2nd Line team member you will be involved in driving the customer experience.

Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up-to-date with industrytrends, you will play a vital role ensuring the delivery of great customer service.

You don't need to have all the requirements below but experience of IT Support (not necessarily commercial) and an enthusiasm for the industry is a must:

  • Experience of monitoring and maintaining systems and networks
  • Experience with Installation and configuration of systems
  • Experience of diagnosing faults on both hardware and software
  • Ability to walk clients through troubleshooting steps
  • Experience of refitting and/or replacing of client hardware
  • Ability to work to SLA's
  • Ability to prioritise and managing multiple open tickets
  • Ability to establish good working relationships with clients

In return, they offer a salary of £23,000 - £30,000 per annum (depending on experience), flexible benefits, life assurance, health care plan, company pension contributions and extensive training and development opportunities.

Please Note - All applicants will receive a link / be redirected to the company's career site. Only those applicants who complete the online form will be considered for this role.
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