Customer Helpdesk Operator - Glasgow, United Kingdom - Group SRS

Group SRS

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SRS Partnership are currently looking for several
Customer Helpdesk Operators in
Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time.

We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.

Key Responsibilities

Handling all incoming calls achieving set SLA's and targets.
Adhere to Call Quality Monitoring guidelines.
To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
To provide excellent customer service.
To ensure effective written & verbal communication of all relevant information pertinent to the role.

What we expect from you

Previous experience in Customer Services ideally within a Helpdesk/call centre environment.
Driven and passionate with an excellent attitude to delivery customer excellence.
Strong PC literacy, with experience using a telephony system.
Strong communication skills, both written and verbal.
Results focused who thrives in a fast paced, target driven environment.
Effective problemsolving and decisionmaking skills.
Flexible approach to working hours.

What's in it for you?