Customer Champion - London, United Kingdom - Napo

Napo
Napo
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About Napo:


Napo is a fast-growing Insurtech company committed to creating innovative & transparent products to help every pet owner keep their pets healthy and happy We are in the business of selling peace of mind and want people to know that Napo is a synonym for quality.

The pet insurance space has suffered from low quality and misleading products, and we want to ensure that all the Napo products are simple and have your back.

The final piece in the puzzle is providing everything people need to take great care of their pets.

Whether these are services such as behaviourist consultants, tools such as puppy training apps, or simply content, we aim to give pet owners everything they need to ensure their pet is happy and healthy for as long as possible.


The Role:


We are looking for a Customer Champion who will be the first point of contact, providing a 6star support to our members and their pets.

A champion who can proactively identify what our members want and need and help them by going above and beyond and who isn't afraid to go the extra mile to delight them.


Skills we think you need:


  • You have excellent oral and written communication in English and interpersonal skills
  • You are a selfstarter with a "cando" attitude and thrive working in a dynamic, fastpaced startup environment
  • You are able to multitask and prioritise effectively
  • You can work on admin tasks such as changing policy and payment details

Skills we think you need:


  • You have experience working within SLAs and goals
  • You have experience using Intercom (or a similar SaaS product)

Behaviours to be successful in the role:

  • You go above and beyond for our members and their pets and aim to provide a 6-star support
  • You are proactive and can identify what our members need
  • You are empathetic, friendly and patient
  • You work well in a team, as well as independently, and have a willingness to learn and grow

What we offer:


  • Everyone is an owner at Napo; you will receive stock options on day
  • Flexible and remotefriendly work environment (for now, we would ideally love to have people in the office two days per week we have a friendly office in central London)
  • Flexible leave policy (25 days annual holidays + bank holidays) and we think you should get your birthday as a holiday.
  • Budget for personal growth and training
  • Some of our benefits:
  • BUPA health insurance
  • Pension scheme
  • Unlimited GP video consultation (free Babylon Health membership)

Our values:


  • Be candid and authentic.
  • We bring our true selves to work who we wholly are.
  • We are transparent and are not afraid to share information with each other good and bad news.
  • Trust and care for each other.
  • We trust each other to do the right thing.
  • We are not afraid to make mistakes, and we ask for help when we need it.
  • We encourage each other; when people struggle, we help them.
  • Do the right thing.
  • We are fair to our customers, and we care about the wellbeing of their pets.
  • When facing difficult decisions, we put ethics above profits.
  • We always act in the best interest of the company.
  • We are all owners and optimise for impact.
  • We are always looking for the most impactful thing to work on.
  • We take responsibility, and we're problem solvers hold yourself and others accountable.
  • Nothing is somebody else's problem; we are collaborative and always jump in to help where needed.
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