General Advisor - Doncaster, United Kingdom - Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough

Verified Company

Doncaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a General Adviser to provide a high-quality advice service to clients in Doncaster, working to achieve the best outcomes for clients whilst demonstrating commitment to the aims and principles of the Citizens Advice Service.

You will thrive under pressure and demonstrate a pro active and flexible approach in order to achieve team and individual targets and will go the extra mile to get the job done.

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Role profile
Responsible to Operations Manager

Role purpose

Identify clients needs via triage and questioning techniques
Arranging appointments for clients and signposting to external partners/ organisations
Provide Financial Capability and Income Maximisation advice to clients.

- share responsibility for compliance with the Projects targets and requirements.

Ensure high quality standards are met and that data is captured and recorded accurately.
To work effectively with other partners to deliver a seamless service to clients
To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.

Advice Provision

Provide General Advice and assisted information to clients
Empower clients to act on advice and information provided
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Liaise with third parties as appropriate.
Ensure income maximisation through the take up of appropriate benefits.
Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Ensure that all work conforms to the organisation's systems and procedures.

Research and campaigns

Assist with research and campaigns work by providing information about clients' circumstances.
Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
Monitor service provision to ensure that it reaches the widest possible client group.
Alert other staff to local and national issues.

Professional development

Keep up to date with legislation and undertake appropriate training.
Read relevant publications and correspondence from both internal and external sources to ensure up to date knowledge of the issues clients are facing.
Attend relevant internal and external meetings as agreed with the Line Manager.
Assist with Service initiatives for the improvement of services.

Person specification

Experience of providing Advice or have transferable skills
Effective oral communication skills with particular emphasis on negotiating and representing.
Excellent IT skills with the ability to maintain databases and spreadsheets
Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
Understand the challenges involved in interviewing clients, identifying issues and prioritising needs.
Ability to prioritise own work, meet deadlines and manage caseloads
Ability to use IT in the provision of advice and the preparation of reports and submissions.
Willingness to work as part of a team.
Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies.

Terms and conditions
Full time salary starts at £23,127.00 per annum - 37 Hours per week

A full-time post holder will be entitled to 37 days leave which are inclusive of the normal bank holidays and 4 associated days.

Holiday entitlement is pro-rata for part-time employees. The leave year runs from 1 April to 31 March.

The post is reliant on continued funding and, in the unlikely event that funding is reduced or withdrawn, hours may be reduced or withdrawn accordingly following appropriate notice.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Benefits: