EUC Engineer - London, United Kingdom - Brown & Brown Europe

Description

EUC Engineer Location:
Remote –

Occasional Travel Package:

Negotiable + BenefitsWorking within a small team of End User Computing engineers providing 2nd and 3rd line support including project delivery, whilst providing 'an escalation point' to existing offshore service desk.

Technical knowledge of End User Computing technologies such as the O365 suite and Intune for management of endpoints. Supporting a diverse user population within UK/I to cover both office locations and remote users.

Ability to when needed, manage project work as well as operating as part of a larger team for more complex projects.

Handle situations involving problem diagnosis and client relationship management.

Be a liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any client technology-related problems in areas supported.

The day to day:
Incident/Problem/Change assessment and resolutiona point of escalation for the service desk, providing high-end technical support as appropriateand maintain technical documentationcan-do attitude, with a willingness to help, educate and support others either Desk-side or remotelyflexible approach to work as One Team across team boundaries, and as part of cross-functional teams, in order to deliver resultsup to date with End User Computing technologies and best practicesnew teammates with setup of endpointsalongside Service Desk, Business Users, Senior Management and the Wider IT Technical teamAbout you:knowledge of Windows Administration (Windows 10/11)active directory managementmanagement of endpoints using IntuneAccess managementscriptingcommunication and interpersonal skillstroubleshooting skillsproblem-solving abilities to see issues through to resolutionresearch skills to build information on projects and to solve issuesto work equally well as part of a team or individually and manage own workloadand execute tasksexperience of working as an End User Computing engineer, Technical Support Specialist, or a related roleknowledge of working with Windows 10/11with iOS and Android mobile devicesto operate various desktop technology tools, components, and peripheral accessoriestechnical knowledge of network protocols, operating systems, and standardsknowledge and experience troubleshooting Microsoft O365 Suitecustomer satisfaction by providing the best solutions to their queriesknowledge of antivirus software and vulnerability remediation activitiesto be troubleshoot & triage Level 1 Business Applicationswith creation of a knowledge base of problem remediationproblem-solving and multitasking skillscustomer service and communication skillsfor occasional travel up to 25%

The Rewards:

Negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.)Collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staffFlexible working methodology to enable you to be where you need to be, if you don't need to be in an office then don't, if you want to be in an office your welcome to use one.

Environment built around supporting and developing our staff with funding available for relevant professional qualifications.