Merchant Experience Associate - Quarter, United Kingdom - Grab

Grab

Verified Company

Quarter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility.

These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Merchant Experience is a young/established/longstanding team responsible for ensuring onboarding and operational for Merchant is as seamless as possible.

We make an impact by helping potential and existing Merchant-partners digitize their business to their full potential. Our team is made up of creative, hungry and highly motivated individuals. If you are looking for collaborative and dynamic, then you should join our team

Get to know the Role

The Day-to-Day Activities

Drive and monitor Onboarding & Merchant Operation's daily metrics, performance and projects
Support the data warehouse in identifying and creating reporting requirement
Strategize and execute endtoend ad hoc projects in collaboration with crossfunctional teams
Explore, analyze and aggregate data sets to provide actionable information
Create intuitive visualizations to convey these insights to key stakeholders
Facilitate alignment meetings to ensure a smooth and efficient Onboarding & Post Onboarding processes
Continuously explores and spearheads strategic planning to improve our Merchantpartners' experience
Able to create query and present data seamlessly to support operations team's daily monitoring process

The Must-Haves

You have Heart, Hunger, Honor and Humility
13 years of work experience in Operations and Project Management
Excellent interpersonal and stakeholder management, not only independent but also a good team player with a customeroriented mindset, and experienced working with large crossfunctional teams
Proficient in Microsoft Office Suite
Strong analytical, organizational, excellent communication in both written and spoken English
Strong business acumen, resourcefulness, stakeholder management and problemsolving skills
Selfdriven, motivated, entrepreneurial, and resultsoriented; ability to own outcomes and make things happen
Upbeat and passionate about making an impact on the business and stakeholders
Highly comfortable working with database and tools

The Nice-to-Haves

You have working knowledge of SaaS such as Salesforce and CRM
Critical & Analytical thinking skills would be an advantage
SQL language

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.