Customer Service - Newry, United Kingdom - Environmental Products & Services

Environmental Products & Services

Verified Company

Newry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a member of the Customer Service Team, you will be the frontline ambassador, responsible for interacting with customers to address inquiries, resolve issues, and ensure a positive overall experience.

Responsibilities and Duties

Assist the management of Field Service Technicians
Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies.
Invoicing.
Dispatching Parts.
Maintain KPI's with Customer Satisfaction Surveys and promote good relations with all customers.
Promote maintenance contracts and all other sales by the company.
Use of the CLIK (Field Service Software) and Fishbowl (Stock Inventory Software) electronic platforms. Training will be provided.

Qualifications and Skills

Excellent interpersonal skills
Good telephone manner
IT Literate
Excellent attention to detail
Office management
Phone extrovert.
Time management.

Benefits

Private Health Insurance for the successful applicant, his/her Partner, and children (up to the age of 25) after a 9month qualifying period.
Death in Service Life Insurance after the qualifying period.
30 Days Paid Holidays p.a.
NEST Pension scheme.

Salary:
£23,000.00-£30,000.00 per year

Benefits: