Customer Service Team Leader - Borehamwood, Hertfordshire, United Kingdom - Smart 10 ltd

Description

Job Title:

Customer Service Team Leader

Salary:

£32,000 - £34,000 pa

Location:

Borehamwood

Contract:

Permanent, Full Time

Hours:

40 hours per week, shift patterns including weekend work

COMPANY

An exciting opportunity to work for an established and growing SME based in Borehamwood. Due to expansion, they are looking for a Team Leader to join and support their small Customer Services department. The successful candidate will have proven experience working within Customer Services as a Team Leader, be enthusiastic, positive and have excellent leadership skills.

SKILLS REQUIRED

1. Experience within a Team Leader role.
2. Experience within Customer Services or a Call Centre role.
3. Confident and personable.
4. Excellent written and verbal communication skills.
5. Leadership skills.
6. Ability to multi-task and work in a fast-paced environment.

RESPONSIBILITIES

1. Oversee daily running of the Customer Service department, supporting the customer service manager.
2. Managing the team's annual leave, weekly shift rotas, and staffing levels.
3. Lead and motivate the team to ensure KPI's are achieved.
4. Address any queries with the Team and escalate to the line manager.
5. Resolve any escalated customer complaints and see through to resolution.
6. Holding 1-2-1 meetings with staff members, and ensure their performance is meeting company standard, addressing any performance-related issues when needed.
7. Support the Customer Service Manager with reporting and implementation of processes.
8. Provide support with bookings and customer queries in busy periods.

ADDITIONAL INFORMATION

• Holiday allowance: 25 days + bank holidays
• Parking on site
• Profit share scheme
• Buy and Sell Holiday scheme
• Cycle to work scheme
• Flexible working / hybrid working

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract, and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.