Office Administrator - London, United Kingdom - Estates & Management Ltd
Description
Job purpose:
To work within one of our teams of agents providing administrative and telephone support. The post holder will be required to work flexibly and conscientiously, in a rapidly developing office environment.
Key accountabilities:
- Opening high volumes of post and inputting payments onto the in-house database.
- Answering phone calls from tenants/leaseholders on a daily basis covering a range of issues/queries including: credit card payments, rent queries, standing order requests etc.
- Providing standard and ad-hoc letter responses to tenants/leaseholder enquiries.
- Maintaining and updating the in-house database in accordance with correspondence and other communications exchanged with tenants or their solicitors.
- Dealing with queries from solicitors in writing or by telephone.
- Reviewing and extracting information from various sources including leases and Land Registry.
Skills and knowledge:
essential
GCSE or equivalent in English and Maths, with a result of C or above
Attention to detail; previous experience in data-entry will be valued
Computer literate:
intermediate use of Word and Excel
Good organisation skills
Skills and knowledge:
desirable
Previous experience in a customer service environment, either face to face or over the telephone.
Previous experience in an administrative position or office environment.
Knowledge of property law
Person specification:
Attention to Detail:
able to demonstrate accuracy in all aspects of your role and possess a keen eye for detail.
Customer Service:
able to show the ability to communicate effectively, providing accurate information in a helpful manner, and maintaining a professional attitude at all times.
Data input:
able to show reasonable accuracy and speed when entering data into a database, copying from written and oral sources.
Able to learn new systems, like an in-house database, and use them effectively in accordance with company procedures.Working in a team:
able to work in large and small teams productively and cooperatively with a variety of colleagues, and willing to learn new responsibilities as required within the team environment.
Letter writing:
able to write professional letters, both using templates and as ad-hoc letters. A high level of accuracy is required when dealing with the information provided in company correspondence.
Problem solving:
able to investigate a query and suggest possible outcomes.
Ability to use initiative:
After an initial training period, individuals will be expected to effectively recognise when they need to make a decision, and when assistance should be requested from a more experienced member of the team or management.
Job Types:
Full-time, Permanent
Salary:
£23,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
We continually review our risk assessment to ensure our office is Covid-19 secure.
To name a few changes we have a one way system, provide hand sanitisers in the office, maintain social distancing and have staggered start times.
Work Location:
In person
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