Customer Service Senior Administrator - London, United Kingdom - Estates & Management Ltd

Estates & Management Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working hours:
Monday to Friday, rotating shift pattern from, 8am to 4:30pm or 10am to 6:30pm, with one hour for lunch (with a 6 month probationary period)

Reporting to:
Team Manager

Job purpose:
To join our team of 2 to15 agents providing administrative and telephone support. To a professional standard, successfully resolve queries at the first point of contact wherever possible, promptly and courteously. The post holder will be required to work flexibly and conscientiously, in a high volume, fast paced environment.

Key accountabilities:

Being the first point of contact and answering a high volume of inbound calls from homeowners, solicitors and other third parties in a professional and timely manner, creating a positive experience for each caller
Maintaining and updating the database in accordance with company policies
Working as a team, including supporting other colleagues with queries and training, implementation of new systems and processes.
Reviewing, extracting, and analysing information from various sources including Qube, leases and HM Land Registry.
Working on ad-hoc tasks and projects, running and helping to design reports using MS Excel and Qube software.
Contributing to process improvements by considering and highlighting any trends and offering suggestions for improvement to senior management where required

Salary:
Up to £25,000.00 per year

Benefits: