- Main Duties:
- Work as part of a team delivering professional patient service and resolving enquiries at the first point of contact.
- Undertake duties in Contact Centre, Reception Service, and tasks and emails as required.
- Deliver quality service across operating hours with an efficient hand-over between staff.
- Adhere to procedures and Key Performance Indicators for maximized patient satisfaction.
- Support technology and systems development.
- Perform support tasks like organising forms, booking appointments, and more.
- Resolve patient enquiries and complaints effectively.
- Enter, store, and retrieve information using systems and databases.
- GCE/GCSE/NVQ Level 2 or equivalent; or detailed patient services knowledge.
- Customer/patient care skills in a facing environment.
- Remain calm when dealing with difficult people.
- Organisation skills with high standards of performance.
- Competence in Microsoft Office packages.
- Commitment to health and safety and equal opportunities.
- Desirable: Public sector/healthcare and clinical systems experience.
- Good written and verbal communication skills.
- Work on own initiative and part of a team.
- Able to anticipate issues, be assertive but polite and patient.
- Excellent organisation and prioritization skills.
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