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    Patient Services Care Co-ordinator - Daventry, United Kingdom - Danetre Medical Practice

    Danetre Medical Practice
    Danetre Medical Practice Daventry, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description
    Job Description
    Job Title: Patient Services Care Co-ordinator
    Company: Join our friendly and busy team providing GP services to approximately 12,500 patients.
    • Main Duties:
    • Work as part of a team delivering professional patient service and resolving enquiries at the first point of contact.
    • Undertake duties in Contact Centre, Reception Service, and tasks and emails as required.
    Responsibilities:
    • Deliver quality service across operating hours with an efficient hand-over between staff.
    • Adhere to procedures and Key Performance Indicators for maximized patient satisfaction.
    • Support technology and systems development.
    • Perform support tasks like organising forms, booking appointments, and more.
    • Resolve patient enquiries and complaints effectively.
    • Enter, store, and retrieve information using systems and databases.
    Person Specification
    Qualifications:
    • GCE/GCSE/NVQ Level 2 or equivalent; or detailed patient services knowledge.
    Experience:
    • Customer/patient care skills in a facing environment.
    • Remain calm when dealing with difficult people.
    • Organisation skills with high standards of performance.
    • Competence in Microsoft Office packages.
    • Commitment to health and safety and equal opportunities.
    • Desirable: Public sector/healthcare and clinical systems experience.
    Skills & Abilities:
    • Good written and verbal communication skills.
    • Work on own initiative and part of a team.
    • Able to anticipate issues, be assertive but polite and patient.
    • Excellent organisation and prioritization skills.

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