Customer Service Administrator - Killingworth, United Kingdom - WestRock

WestRock

Verified Company

Killingworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The opportunity:

to be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.

How you will impact WestRock:

Manage the daytoday enquiries from a specific range of customers, achieving an effective workload
Establish and maintain customer specification files
Understand and follow standard operating procedures for customer communication
Contribute to achieving individual account and departmental objectives
Assist in the updating of order information postproduction, as part of the team responsibility to ensure the accuracy of product specifications
Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
Communicating any redates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date

What you need to succeed:

Customer service/account handling experience
Confident communication/presentation skills
Team working experience
Negotiation skills
Proficient in Microsoft Office Suite Programs (Excel, Word, Outlook)

What we offer:

Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work

Job Types:
Full-time, Permanent

Benefits: