Client Support Administrator - Leeds, United Kingdom - Lucy Walker Recruitment Ltd
Description
Salary £20-22,000 + Benefits Package
Our client s a superb International Company with offices just outside Leeds city centre.
As a result of strong and strategic growth, they are now expanding across multiple areas, we are specifically recruiting for the internal customer service account handler.
You will have similar experience within a Sales Admin, Administration or Customer focused role.This is a varied and interesting role in which you will support both customers and the wider sales team within all areas of your work.
Our client offers a range of benefits including hybrid working, strong pension scheme, excellent holidays and free parking. You will also be part of a productive and friendly team.
What will the role involve:
- Ensure orders are processed quickly, identifying any discrepancies and managing issues ensuring the customer receives high levels of service and support
With particular focus on:
- Working with the warehouse team to ensure all orders can be picked and despatched within the agreed timelines.
- Covering the core administration tasks relating to internal sales/customer service. This will include processing returns, raising credit memos for refunds, loading price files, updating the delivery matrix etc
What we are looking for:
- Experience in delivering first class customer service
- Excellent communication and people handling skills (internal and external).
- Display prompt and effective organisation, planning and decision making.
- Prior experience within an ecommerce role
- Ability to produce creative ideas to improve customer service standards.
- Enthusiastic character with an exceptional work ethic.
- Ability to operate in a fast paced, everchanging highpressure environment whilst having the capability to maintain the highest level of accuracy, prioritise workloads and meet deadlines.
- PC literate with high levels of understanding of MS Office, in particular Excel, and comfort using a variety of Business Operating Systems.
- Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times.
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