Night Porter - Glasgow, United Kingdom - Glasgow Grosvenor Hotel

Glasgow Grosvenor Hotel

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

7 Hospitality Management is looking for an enthusiastic
Night Porter to join us in this exciting opportunity. This is a full time role based out of
Glasgow Grosvenor Hotel in Glasgow.

Located just steps away from iconic West End sights, our Grade A historic building is in Glasgow's West End, between the bijou shops Byres and Great Western roads.

Adjacent to the Botanic Gardens, the hotel boasts leafy views of the 27-acre gardens.

The hotel features a sophisticated steakhouse (BoVine) where our famous Chateaubriand is a patron favourite and an award winning gin bar (BeGin) which features over 100 gins from around the world with a selection of innovative cocktails and unique craft beers.

A perfect stay for leisure guests as well as corporate guests with 5 event suites to choose from, accommodating up to 400 guests.

What will I be doing?

As a
Night Porter for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience.

You will be responsible for the following tasks;

To clean public areas

- reception, bar, restaurant and toilets, and back of house areas, employee restaurant and changing rooms ensuring they meet the hotel standards.

To set up conference rooms following the instructions and standards on the conference booking sheet.
Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
Conduct fire and floor walks to ensure guest security.
To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.

What are we looking for?

A
Night Porter serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members.

To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

The ability to work on their own initiative, as well as being capable of working as part of a team.
A warm, friendly and approachable personality when dealing with fellow staff and guests.

Our Values

Transparency
| We ensure clarity in communication so that there are no surprises
Ownership
| We think and perform like owners
Driven
| We have a constant desire for improvement
Investment in our People
| We continuously invest in our people to ensure that they are the best that they can be

Benefits