Relationship Support Officer - Northwich, United Kingdom - The Access Bank UK

The Access Bank UK

Verified Company

Northwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Access Bank UK Ltd is the first Bank in London to be awarded
Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture.

This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

About the role

The main purpose of this role will be to manage the existing base of key client relationships and provide transaction level support for the Relationship Managers and Senior Relationship Managers.

Your day-to-day responsibilities:

Primary point of contact for the customer for all support and documentation related escalations
Work on customer due diligence / KYC for new Bank clients as well as existing client base
Handle documentation related to clients onboarding and keep the client/ Relationship Managers abreast of the status
Maintaining regular contact and building trust and rapport with customers
Act as backup for Relationship Managers as and when needed by the business
Support account closing process liaise with internal department and obtain necessary approvals.
Internal documentation handling
Support Relationship Managers with adhoc inquiries and other reports.
Communicate with customers in a professional manner
Manage nonfacility customers
Communicate the Bank's products and services to existing and new customers
Attend to all requests of customers within remit

We are looking for someone with the following skills:

Educated to degree level
Experience in Banking customer services
Knowledge of operations/back office skills
Experience with building relationships and achieving targets
Experience in managing customer and compliance queries
A team player is required as the role entails active participation in the team, in addition to being able to work autonomously
Ability to interact professionally with clients
Ability to prioritise workload and be selfsufficient.
Excellent MS Office, including Excel, Word and Outlook skills.
Excellent telephone and written communication skills

Why work in Commercial Banking?
Commercial Banking provides business and personal banking facilities offering a range of Dollar, Sterling and Euro products. Our Relationship Managers are privileged to develop new and existing relationships with high valued customers. We work hard to ensure we understand what our customers need and then respond with a superior value proposition.

Continuous Learning and Development is facilitated through the provision of internal and external training, mentoring and coaching which enables the development of our staff to be world-class professionals.

Our Commercial Banking Department's diverse workforce promotes high team spirit and loyalty to a shared vision, which not only increases employee morale but also improves employee engagement.

Why work with The Access Bank UK Ltd?

At The Access Bank UK, we are committed to helping our employees reach their full potential through providing continuous learning opportunities, and the tools and training to help them grow.

We are guided by our
Core Values: