Customer Service Assistant - Bradford, United Kingdom - Fill My Vacancy

Fill My Vacancy
Fill My Vacancy
Verified Company
Bradford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
About them

People come to work for our client because they believe in what matters to the,.

Inclusion drives all that they do, be that the services they offer to tenants, the environments they create or the homes they deliver.

One in four people in this country aredisabled but most homes are designed to exclude them. They believe in designing homes and creating neighbourhoods that everyone can share and enjoy. They have 3350 homes across the country from Tyneside to Cornwall.

They are champions of the Lifetime HomesStandard and provide expert training and consultancy through their Centre for Accessible Environments (CAE) in-house team.

About the Role


You will be responsible for delivering excellent customer service to their tenants based at their Bradford Customer Service Contact Centre.

This is a generic and rewarding role - and a challenging one.

You will be required to take incoming calls from theirtenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to their inclusive housing mission.

About You

Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards thatbrings.

You will have experience and knowledge of housing. You will be flexible and agile in your approach, being able to adapt to different circumstances and service demands.
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