Virtual Ward Administrator - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

    University Hospitals of Leicester NHS Trust
    University Hospitals of Leicester NHS Trust Leicester, United Kingdom

    1 month ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking to appoint an enthusiastic and hardworking individual to provide an efficient administrative support service to the Virtual wards.

    The successful candidate will assist with the smooth and efficient running of the service, liaising with patients and staff of all levels, including medical staff. You will provide an efficient administrative support service to the Virtual wards, to assist with the smooth and efficient running of the service, liaising with patients and staff of all levels, including medical staff.

    The suitable candidate will manage the daily administration of the patients admitted to the virtual ward service. This includes ensuring that the correct communication is given to patients and clinical staff.

    You will ensure that data & reports are accurate and available as required. Includes assisting the Team Leader in creating presentations to raise awareness of the pathways and flowcharts to ensure processes are clear.

    The candidate will also undertake all aspects of virtual ward kit management, following the correct governance process to ensure all equipment is accounted for. Liaising with third party suppliers to arrange kit collections/deliveries, maintaining a sufficient stock level for the pathways to use as required.

    Main duties of the job

    To manage the daily administration of the patients admitted to the virtual ward service. This includes ensuring that the correct communication is given to patients and clinical staff.

    To ensure that data & reports are accurate and available as required. Includes assisting the Team Leader in creating presentations to raise awareness of the pathways and flowcharts to ensure processes are clear.

    To undertake all aspects of virtual ward kit management, following the correct governance process to ensure all equipment is accounted for. Liaising with third party suppliers to arrange kit collections/deliveries, maintaining a sufficient stock level for the pathways to use as required.

    About us

    Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years

    We have four primary goals:

  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

    • And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

    Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

    • This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

    About the University Hospitals of Leicester NHS Trust:

    Job description

    Job responsibilities

  • To manage the Virtual Ward Referrals mailbox to ensure there is sufficient onboarding cover to support new referrals in the absence of the Team Leader.
  • To ensure that all patient records are maintained accurately on CliniTouch, Systm1, CITO, and any other relevant systems.
  • To maintain efficient office filing systems. Review, update/develop as required.
  • To carry out general office duties including the processing of post efficiently and effectively, to action routine correspondence on receipt and forward to appropriate member of staff for review.
  • To arrange collections of kit from patients and send feedback questionnaires to ensure patient satisfaction and continuous improvement of the services.
  • To ensure kit availability for all Virtual Ward pathways, arranging deliveries/collections with Spirit and individual teams to ensure constant supply.
  • To arrange team meetings when requested, using diary management and organisational skills to accommodate various staff across CMGs and external stakeholders.
  • Be a visible, accessible and credible member of the Virtual Wards Team.
  • Support the team leader with the process of change and new services, demonstrating tenacity, drive, professional integrity, balance and perspective. Motivate all team members, and display a supportive, confident attitude when communicating with all colleagues.

    • please see the job description/person specification for full details on the role

    Person Specification

    Qualifications

    Essential

  • 5+ GCSE Grade 4 (C) to include Maths & English
  • Level 3 qualification in relevant subject or equivalent experience

    • Desirable

  • Further relevant courses ie. Business Administration NVQ

    • Commitment to Trust Values & Behaviours

    Essential

  • Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

    • Experience

    Essential

  • Experience of carrying out admin tasks such as record keeping, data collation, minute taking and stock taking
  • Experience of dealing with patients/clinical colleagues face to face & over the phone
  • Previous experience of Healthcare Administration

    • Desirable

  • Experience of implementing new processes
  • Experience of using Healthcare systems ie. Systm1/Nervecentre

    • Communication

    Essential

  • Excellent verbal and written communication skills
  • Able to clearly explain processes & admin tasks to others
  • Able to influence and motivate others

    • Desirable

  • Experience of Patient contact
  • Experience of working with MDT's

    • Personal Capabilities

    Essential

  • Highly organised & able to manage own workload
  • Able to gather information & analyse it to find resolutions to problems
  • Confidence in using Digital Technology, apps and web programs
  • Confidence in using Microsoft Office, especially Teams, SharePoint, PowerPoint, Word and Excel

    • Desirable

  • Ability to analyse and interpret data
  • Ability to effectively problem solve
  • Experience of creating flowcharts and presentations
  • Experience of planning rota's

    • Equality, Diversity & Inclusion

    Essential

  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.