Sales & Service Coordinator - Cirencester, United Kingdom - Nordic Lifts Ltd

Nordic Lifts Ltd
Nordic Lifts Ltd
Verified Company
Cirencester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service department.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong communication and problem-solving skills.


Responsibilities:


  • Coordinate service requests and schedule appointments with clients
  • Assign service technicians to specific jobs based on their skills and availability
  • Monitor the progress of service requests and ensure timely completion
  • Communicate with clients to provide updates on service status and address any concerns or questions
  • Maintain accurate records of service activities, including work orders, invoices, and customer information
  • Collaborate with other departments to ensure efficient workflow and customer satisfaction
  • Assist in resolving any issues or conflicts that may arise during the service process
  • Provide exceptional customer service by promptly responding to inquiries and resolving complaints

Requirements:


  • GCSE in English & Maths
  • Proven experience in a customer service or administrative role
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal abilities
  • Proficient in using computer software, including MS Office Suite
  • Ability to work well under pressure and meet deadlines
  • Attention to detail and accuracy in record keeping


If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Join our team as a Service Coordinator and contribute to our mission of providing top-notch service to our valued clients.


Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Company pension
  • Employee mentoring programme
  • Flexitime
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Education:


  • GCSE or equivalent (required)

Experience:


  • Customer service: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Application deadline: 05/04/2024


Reference ID:
Sales Co-Ordinator
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