Premium Service Coordinator - Manchester, United Kingdom - Oak View Group United Kingdom | Co-op Live | Rhubarb Hospitality

Oak View Group United Kingdom | Co-op Live | Rhubarb Hospitality

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oak View Group:

Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to positively disrupt business as usual.

As the largest developer of sports and entertainment facilities in the world, OVG prioritises the way we do business focusing on making long-term investments in our people and our planet.

OVG have completed seven arenas, with many more in development, including Co-op Live, with more to be announced in the future.

Co-op Live is in a joint venture partnership with City Football Group and we are proud to work with Co-op as our Naming Rights Partner.

About the Venue:
We're on a mission to create the best live music experience in the UK.

Co-op Live will offer a warm Manchester welcome to over 23,000 fans and amazing artists.

With innovative smart 'bowl' design, cutting edge visual and acoustic technology, plus 32 amazing bars and restaurants and 12 premium lounges and clubs, we're creating a unique space for the people of Manchester and beyond.

World class, planet friendly and all in the heart of our local vibrant community.

For more information - Co-op Live

Role Purpose:

As we gear up to opening in April 2024, we're looking for a Premium Service Co-ordinator to join the Premium team to help deliver a best in class experience to our growing portfolio of Premium clients.

The Premium Service Co-ordinator plays a vital role in supporting the Premium team to retain annual clients as well as identifying opportunities for upsell.

We are looking for someone with a technical and systems based background who is highly organised as well as someone who enjoys speaking to clients face to face and building relationships.

The position will be based from our state-of-the-art Co-op Live sales centre in Manchester's Northern Quarter and will move across to Co-op Live once we open in April 24.

Music is at the heart of everything we do so a passion for live entertainment is a must.

Culture is key to the ongoing success of this team so we need someone who is has the drive and ambition to make this role a success.

Responsibilities:

Assist the team with excellent premium member communications
Maintain the client portal on behalf of the Premium team
Support ticketing fulfillment and support premium members with logging requests
Handling inbound general enquiries
Support contract administration
Support the process for overdue invoice
Support the team with events for premium clients and be part of the team in a client facing role
Support the team to coordinator event days for premium clients
Populate all briefing documents before each event day

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

Provide you with development opportunities
Key objectives for you to succeed in your role
Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments

The role will be office based from our state-of-the-art Co-op Live sales centre in Manchester's Northern Quarter and will move across to Co-op Live once we open in April 2024.

Salary:
competitive salary depending on experience

25 days holiday plus bank holidays
Employer pension scheme
Private Health Care scheme
Vitality
Life Assurance 4 x basic salary
Eyecare vouchers
WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
Company sick pay scheme
Enhanced family friendly benefits
Team social events

Knowledge, Skills and Experience:

Essential:

Previous experience in service/account management/ticketing hospitality/sports/entertainment industry
Strong verbal and written communication skills
Excellent attention to detail
Proficient in Microsoft Dynamics or similar CRM platform
Ticketmaster platform experience preferred (Archtics)
High level of professionalism, integrity and ability to maintain sensitive information
A team player who enjoys working in a high achieving environment
Selfmotivated, resourceful and well organised
Good problem solving skills and ability to meet tight deadlines
An infectious cando approach
Proficent in Microsoft Office
Ability to support the team with reports and event documentation
The successful applicant will be required to work some evenings and weekends to support event days and premium client event

Our Inclusion Commitments:
Our venue is for the fans, the artists, everyone Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

We also believe that inclusivity drives innovation, str