Jobs
>
Cambridge

    Senior Service Desk Analyst - Cambridge, United Kingdom - University of Cambridge

    University of Cambridge
    University of Cambridge Cambridge, United Kingdom

    1 week ago

    Default job background
    Description

    UIS and the Service Desk

    University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

    The Service Desk is the first point of contact at UIS for the Collegiate University's students, staff and IT officers when seeking technical support or reporting IT incidents. We set the standard of customer service, helping to support, develop and deliver the IT services we provide.

    The Senior Service Desk Analyst will join a collaborative team of customer-focused analysts, user administrators and IT Service Management (ITSM) tool specialists. We offer first- and second-line support, providing customers with the best possible service and conveying our sincere willingness to help.

    Key Duties and Responsibilities

    This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

    The role would suit someone interested in service management. As well as technical skills, it requires the ability to create documentation and service management modules. The applicant is expected to be proactive regarding incidents, problem and knowledge management processes.

    Our Senior Service Desk Analysts are responsible for the effective delivery of a customer-focused, professional IT support service, working effectively as part of a busy team. They are directly supported by the Service Desk Manager and other UIS teams via instant messaging channels.

    Skills, Qualifications and Experience

    The role holder is expected to be educated to at least A-level standard or equivalent level of practical experience. Experience in an IT support role is essential, and applicants are expected to have comprehensive experience in Microsoft and Apple operating systems and applications. Some experience of Linux is desirable.

    Excellent communication and customer service skills are critical for the role. The role holder must be self-motivated, proactive, willing to acquire new skills and knowledge, capable of working unsupervised, and able to complete projects in a timely, professional manner.

    Benefits of working for the University of Cambridge

  • Working in an open, friendly and collaborative team
  • 36.5 hour working week
  • 36 days annual leave (including public holidays and Christmas holiday closures).
  • An extremely competitive, tax-efficient pension scheme - the Cambridge University Assistants' Contributory Pension Scheme (CPS)
  • Eligible for a wide range of competitive benefits and services.
  • Access to numerous discounts on shopping, healthcare, financial services and public transport. Please see CAMbens page:

    • We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

    The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

    The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

  • Allstaff Recruitment

    Service Desk Analyst

    3 weeks ago

    Allstaff Recruitment Cambridgeshire, United Kingdom

    **Allstaff Recruitment** are currently seeking a **Service Desk Analyst** based in **Cambridgeshire** for a prestigious company. · **_Summary of the_ Service Desk Analyst** **_role _** · **Salary**: £26,000 - £28,750 · **Location**: Cambridgeshire · **Type of Contract**: Permanen ...

  • Arcus Global

    Service Desk Analyst

    1 week ago

    Arcus Global Cambridgeshire, United Kingdom null

    Service Desk Analyst · £27,000 + Benefits, Hybrid: Cambridge / home based · About Arcus · Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your pre ...

  • Better Prospects

    IT Service Desk Analyst

    3 weeks ago

    Better Prospects Peterborough, United Kingdom

    Experienced Service Desk Analyst required to provide second line support to various Primary and Secondary schools. This role will be based at a Secondary School in Peterborough 2-3 days a week with some travelling to School Sites in Lincolnshire and Derbyshireas appropriate or wo ...

  • Concept Resourcing

    Service Desk Analyst

    3 weeks ago

    Concept Resourcing Peterborough, United Kingdom

    I have an urgent requirement for multiple Service Desk Analysts who have experience with providing 1st Line Support, within an Out Of Hours Service Desk environment, or who have a very strong background in Customer Service and are looking to pursue a careerin IT. · IR35: Inside · ...

  • Service Express

    Service Desk Analyst

    2 weeks ago

    Service Express Bedford, United Kingdom

    Details · Service Express is looking for a talented professional who wants the opportunity to serve as a Service Desk Analyst in our organisation. The Service Desk Analyst will be to provide technical assistance and support to our customers and internal staff, ensuring smoot ...

  • Carter Jonas

    IT Service Desk Analyst

    1 week ago

    Carter Jonas Peterborough, United Kingdom Full time

    We are currently looking for an apprentice IT service desk analyst to join our friendly IT team based at our Peterborough office. The main purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business applications and te ...

  • Picture More

    Service Desk Analyst

    2 weeks ago

    Picture More Peterborough, United Kingdom Full time

    Service Desk Analyst · £24-27,000 per annum · A global Real Estate firm are looking for a Service Desk Analyst to join their team · You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. · Key respo ...

  • Human Capital Ventures

    IT Service Desk Analyst

    3 weeks ago

    Human Capital Ventures Bedford, United Kingdom

    Are you an experienced IT Service Desk Analyst seeking a new challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT · shared service centre. · ...

  • Werfen

    Deal Desk Analyst

    1 week ago

    Werfen Bedford, United Kingdom

    Overview · Werfen is a growing, family-owned, innovative company founded in in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Man ...

  • Modern Networks Ltd

    Service Desk Analyst

    3 days ago

    Modern Networks Ltd Hitchin, United Kingdom

    About Us: · Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP ...

  • Taylor Rose MW

    service desk analyst

    1 week ago

    Taylor Rose MW Peterborough, United Kingdom

    This role involves but is not limited to: · Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. · Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. · Working to agre ...

  • DataCareers

    Service Desk Analyst

    1 week ago

    DataCareers Ampthill, United Kingdom

    Role: Service Desk Analyst · All potential candidates should read through the following details of this job with care before making an application. · Location: Luton (with potential for hybrid working after probation) · Salary: £26 - 28K + a comprehensive range of Employee Benefi ...

  • DataCareers

    Service Desk Analyst

    3 weeks ago

    DataCareers bedfordshire, United Kingdom

    Job DescriptionRole: Service Desk Analyst · Location: Luton (with potential for hybrid working after probation) · Salary: £26 - 28K + a comprehensive range of Employee Benefits · Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating techn ...

  • Willmott Dixon

    Service Desk Analyst

    2 weeks ago

    Willmott Dixon Letchworth, United Kingdom Freelance

    Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our · business. Our Head Of ...

  • Modern Networks Ltd

    Service Desk Analyst

    2 days ago

    Modern Networks Ltd Hitchin, United Kingdom

    About Us: · Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. · Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We ...

  • Modern Networks Ltd

    Service Desk Analyst

    2 days ago

    Modern Networks Ltd Hitchin, Hertfordshire, United Kingdom

    Job Description About Us: · Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology ve ...

  • Bedford Borough Council

    Service Desk Support Analyst

    3 weeks ago

    Bedford Borough Council Bedford, United Kingdom

    Bedford Borough Council Corporate Services Service Desk Support Analyst £26,421 - £28,770 per annum Full-time, 37 hours per weekPermanentAn opportunity has arisen for a Service Desk Support Analyst to join a friendly, supportive ICT/Technology Department.We are looking for an exp ...

  • Modern Networks Ltd

    Service Desk Analyst

    2 days ago

    Modern Networks Ltd Hitchin, United Kingdom

    About Us: · Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including ...

  • Wells & Co

    IT Help Desk Analyst

    18 hours ago

    Wells & Co Bedford, United Kingdom Full time

    Wells & Co - A new brewery,aggressive pub growth plans, a well-established Pub Partner estate, English pubsin France and 140+ years of history In a nutshell, a really exciting time tojoin us. · To support our excitingadventure and growth plans we are looking for an IT Helpdesk A ...

  • Adecco

    1st Line Service Desk Analyst-inside Ir35

    1 week ago

    Adecco Cambridge, United Kingdom

    My client based in Cambridge are looking for a First Line Support Analyst on an intial 3 month contract inside of IR53. This will be working fully on site. · You will be providing specialist 1st line support for users across the organisation, of which you will be involved in supp ...